Service Administration

5 days ago

SaintLaurent, Canada ABB Full time

**Service Administration & Spare Parts Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all. The Service Administration and Inventory Specialist will handle end-to-end planning of inventory from purchase requisition to customer invoice, assisting internal customer service inquiries. In this role you will set inventory parameters and inventory targets, while making sure that there is adequate replenishment of inventory through purchase orders. You will also assist the service team on multiple administrative tasks such as customer quotations and order follow-up, keep documentation updates in the company ERP system and work in collaboration with the Operations team on their tasks.

**Your responsibilities**:

- Segmenting the materials portfolio through ABC/XYZ analysis, product lifecycle management and commercial policy, and defining service spare parts inventory policies.
- Calculating and maintaining inventory parameters in planning systems and ERP systems: safety stock, reorder point, lot size, lead time, and replenishment strategies.
- Working with buyers to get the best supplier performance in terms of supplier on-time delivery, Minimum Order Quantity (MOQ), quality, lead time, and flexibility.
- Working with operations buyers and our Global Business Services center to align planning of material with call offs and ensures that purchase requisitions are converted into purchase orders.
- Managing materials resource planning exception messages and assisting in cycle counting and/or year-end inventory counting.
- Conducting financial risk assessments relating to inventory, and root cause evaluation when necessary.
- Evaluating excess and obsolete/aging inventory, and taking appropriate action with others to optimize inventory performance.
- Initiation of purchase requisitions, sales orders and transport coordination related to Service Orders.

**Your background**:

- 5 years of experience in a similar role working on spare parts, administrative tasks and dealing with customers and suppliers in a multi-currency environment.
- Strong understanding of Finance.
- Strong knowledge of SAP ERP system and advance Excel.
- A collaborative, solution-focused approach and strong written and spoken communication skills in English and French.
- Strong knowledge in administration, accounting or business management is required.

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

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