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Office Administrator/customer Service

3 weeks ago

SaintLaurent, Canada TOTAL Transportation Solutions Inc. Full time

(English Below)

**Description de poste**

TOTAL Transportation Solutions Inc. offre un service de transport spécialisé à des clients corporatifs très prestigieux dans les secteurs des produits de grande valeur et des beaux-arts. Avec le lancement d'une nouvelle opération à Montréal, nous recherchons une personne pour soutenir nos besoins immédiats en administration de bureau et éventuellement diriger notre équipe de service à la clientèle.

**Principales responsabilités**:

- Représenter l'entreprise à l'accueil en saluant les visiteurs.
- Répondre à tous les appels entrants et diriger les appelants vers le personnel approprié.
- Gérer les courriels et appels des clients avec autorité et professionnalisme.
- Assurer la coordination entre le personnel des ventes, des opérations et du service à la clientèle.
- Communiquer avec les responsables de département sur les développements commerciaux.
- Entrer et traiter avec précision les données de commande et maintenir les listes maîtresses de l'entreprise.
- Assurer la meilleure coordination et la réservation précise des expéditions avec les clients.
- Effectuer un suivi en temps opportun avec les opérations et les clients sur toutes les expéditions en transit.
- Soutenir les besoins du gestionnaire régional des affaires.
- Soutenir les différents départements et branches de l'entreprise.
- Effectuer d'autres tâches administratives générales au besoin.

**Qualifications**:

- Faire preuve de qualités de leadership et être capable de motiver positivement les membres de l'équipe.
- Être capable de prendre des décisions, de gérer les responsabilités et de gérer efficacement les changements selon les besoins.
- Être orienté vers les détails, assertif et motivé.
- Avoir une solide expérience en administration de bureau et en organisation.
- Maîtriser Microsoft Office (Word, Excel, Outlook).
- Être à l'aise en français et en anglais.

L'attention aux détails est ABSOLUMENT ESSENTIELLE dans ce poste.

Il est nécessaire de posséder un véhicule personnel pour se rendre au travail à l'heure.

**Job description**

TOTAL Transportation Solutions Inc., provides specialized transportation service to very elite corporate customers in the High Value Products and Fine Arts sectors. With a new start up operation in Montreal, we are seeking a person to support our immediate Office Administration needs and eventually lead our Customer Service team.

**Key Job Duties**:

- Represent the company at the front of house greeting visitors.
- Answer all incoming calls and direct caller to appropriate staff.
- Coordination between the sales, operations and customer service staff.
- Communicate with department managers on business developments.
- Accurately enter & process order data and maintain master company lists.
- Ensure best coordination and accurate shipment bookings with clients.
- Timely follow-up with operations and customers on all shipments in transit.
- Support the needs of the Regional Business Manager.
- Support the needs of all other departments and company branches.
- Handle other general office administrative tasks as needed.

**Qualifications**:

- Demonstrate leadership qualities and able to positively motivate fellow team members.
- Able to take charge, make decisions and effectively manage change as and when needed.
- Detail oriented, assertive, and self-motivated leader.
- Strong office administrative and organizational background.
- Fluent in Microsoft Office (Word, Excel, Outlook).
- Fluent in both French and English language.

Attention to detail is an ABSOLUTE MUST in this position.

Must have own vehicle to get to and from work on time.

Pay: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
- Wellness program

**Education**:

- DCS / DEC (required)

**Experience**:

- Office: 2 years (required)
- Transportation Industry: 2 years (required)

**Language**:

- Both French and English (required)

Work Location: In person