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Customer Service and Administration

3 weeks ago

SaintLaurent, Canada Kidz District Full time

**Job description**

We are currently looking for an enthusiastic and eager individual to join our growing team. Position to fill
- Order Processing-Customer Service and Administration for a permanent full-time position.

**Essential Responsibilities**
- Support of open order management, claims, chargebacks mitigation.
- Contact customers for payment and release orders.
- Respond to inquiries regarding order status, delivery, tracking, warranty.
- Product set-up.
- Follow-up on sales.
- Attending trade fairs and involve in set-up.
- Answer telephone, online chat.

**Minimum Requirements**
- 1-2+ years related experience or similar support/functions
- Proficiency in Microsoft Office
- Excellent verbal and written communication skills
- Strong organization, multi-tasking skills; attention to detail
- Ability to self-manage multiple projects in a fast-paced environment
- Process oriented with interest in continuous improvement and learning

**Preferred Qualifications**
- Knowledge of ERP system
- Bachelor’s degree strongly preferred

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Onsite position

**Language**:

- English (required)
- French (required)

Aperçu du poste:
Nous sommes actuellement à la recherche d'une personne pleine d'énergie, et enthousiaste pour se joindre à notre équipe en pleine croissance. Poste à offert - Gestion des commandes-Service Clientèle et Administration pour un poste permanent à temps plein.

Responsabilités essentielles
- Soutien de la gestion des commandes en cours, des réclamations, et des rétro facturations.
- Contacter les clients pour le paiement et la libération des commandes.
- Répondre aux demandes de renseignements concernant l'état des commandes, la livraison, le suivi, et la garantie.
- Gérer des produits dans le système informatique.
- Suivi de ventes.
- Participation et préparation à des foires commerciales
- Répondre au téléphone, au chat en ligne.

Exigences mínimales
- 1-2+ ans d'expérience et ou dans des fonctions de soutien similaires.
- Maîtrise de Microsoft Office
- Excellentes compétences en communication verbale et écrite
- Solides compétences en matière d'organisation et de multitâche ; souci du détail.
- Capacité d'autogestion de plusieurs projets dans un environnement où le rythme est soutenu.
- Orienté vers les processus et intéressé par l'amélioration et l'apprentissage continus

Qualifications souhaitées
- Connaissance du système ERP
- Diplôme universitaire recommandé

Types d'emploi : Temps plein, Permanent

Horaire:

- Lundi à vendredi
- Emploi sur place

Langue:

- Anglais (requis)
- Français (requis)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift