Office Manager

**Schedule**

Monday - Friday, 8:30AM-4:30PM

Hybrid Accomodation

**Education Level**

University degree or 3 year Community College diploma in Office Administration or related field of study.

**Career Level**

Requires a minimum of 5 years of administrative support experience supporting a senior leader preferably in a university/academic environment.

**McMaster University’s Faculty of Health Sciences** (FHS) is world-renowned for its innovations and excellence in health education, delivering programming in health professional and health science education at the undergraduate, graduate, post-graduate, and continuing education levels, including schools of medicine (with two regional campuses), nursing (with a 3-institution consortium) and rehabilitation science, and the programs of midwifery, Bachelor of Health Sciences, physician assistants and postgraduate medical education, as well as a number of highly competitive graduate programs. Education programs prepare our learners to work in healthcare, health policy, health research, and health leadership. The Faculty thrives on its innovative, interprofessional and collaborative approach to education, and FHS learners are trained using a vast array of highly student-engaged pedagogical approaches, including those that have been developed at McMaster and have been adopted throughout the world. Critical to the success of the Faculty’s educational mission is a strong administrative foundation through its Education Services unit.

The **Education Services** unit provides the following broad roles: (a) where appropriate, coordinates governance, programming, policy, and resourcing for a wide range of education programs across a complex organization of academic departments and administrative units; (b) oversees and supports education programs; (c) provides finance and HR support to the units within Education Services; and, (d) oversees additional programming that is provided across education programs both within and outside of Education Services (e.g. anatomy education, simulation, interprofessional education, surgical skills, education research, health screening, etc.).

Many of the Faculty’s education programs are governed, operated, and delivered by departments. Education Services works closely with these education programs to develop collaborative opportunities among all programs around innovation, quality improvement, efficiencies, and advancement of the University’s and Faculty’s missions, particularly with respect to education.

Aligned with the Universities’ and Faculties’ Strategic Plan vision: ”Together, Advancing Health Through Learning & Discovery”, Education Services Strategic Priorities are centered around Education Excellence that includes key priorities to develop emphasis, programming, and metrics in learner success, faculty excellence, program and education quality, engagement with partners, and enhanced equity and inclusion experiences and outcomes.

**Job Summary**:
The **Office Manager & Executive Officer** provides high level administrative support through coordination and prioritization of a variety of multi-faceted duties in support of the Executive Director and Vice-Dean Education Services. Work assignments are often complex and confidential in nature and require multi tasking and considerable tact in decision-making and problem resolution. This role works proactively and independently under general direction from the Executive Director and Vice Dean. The Office of the Vice Dean works closely with all Faculty and University leaders, government representatives, other universities, donors, supporters, faculty, staff, students, alumni and community and hospital partners. This role exercises substantial personal responsibility and accountability to maintain strict confidentiality and deliver results.

The position requires an individual who excels in a high performing, multi-faceted and dynamic environment. The incumbent must value and build strong relationships within the Faculty and University with various stakeholders that include university staff, faculty, students and leaders as well as hospital and community partners and donors

**Accountabilities**:
The **Office Manager & Executive Officer **is accountable for the confidential management of all information maintained in the Vice-Dean’s Office. In this capacity, the incumbent operationalizes academic policies and procedures that govern faculty leadership appointments, leaves, recruitment and establishes standard operating procedures for meeting such policies.

**Special Projects & Research**:

- Act as the centralized first point of contact for FHS student appeals. Manage and coordinates the student appeal process requiring knowledge of requirements, protocol, time limitations, and relevant policies and procedures; including supporting communications between students, programs, and the Vice-Dean.
- Participate in the development and implementation of projects, work met