Office Manager

5 days ago


Hamilton, Canada The Carlisle Retirement Residence Full time

Do you have a passion for making a difference?

Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to.

At The Carlisle, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~ Efficient Use of Resources. This philosophy can be seen in every aspect and level of our home.

Since The Carlisle opened, we have offered a community within a community that people were happy to call ‘home.’ We pride ourselves in this community connection, our philosophies and the feeling of comfort that can be felt as soon as the door opens.

Responsibilities of the Office Manager at The Carlisle

The Office Manager is responsible for Residents' and Suppliers' accounts and records, including human resources and associate files.

Essential Duties are the technical skills and knowledge that an employee requires to perform their role. Below is detailed information on the required Essential Duties for your position.- Reviews and processes monthly Resident rent and service Invoices,-
- Administers and accounts for petty cash,-
- Receives and processes payments from Residents,-
- Prepares financial, Resident and associate reports upon request,-
- Maintains Resident and associate administrative files,-
- Is aware of and respects, and promotes the Residents’ Bill of Rights,-
- Adheres to the policies of the community and understands the requirements of the Retirement Homes Act,-
- Processes Resident move-ins, discharges, and temporary absences on appropriate forms and lists,-
- Answers questions from Residents and visitors,-
- Promotes the Vision, Mission & Values and Standards of the community,-
- Processes new associates through the payroll and benefits systems,-
- Responsible for reception functions, including receiving all guests, answering the phone, maintaining visitor log, etc.,- Other duties as assigned.

**Qualifications**:

- At The Carlisle, we take pride in our employees, so your qualifications are important to us. We use them to get to know you and see if we are a good fit for each other. The qualifications needed to join our family at The Carlisle are as follows:
- College Diploma or University Degree in Office, Management/Business Administration,-
- Excellent communication skills, both verbal and written,-
- Experienced in dealing with seniors (2 - 5 years),-
- Skilled in conflict management techniques,-
- Is familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act,-
- Proficient in Microsoft Office, financial systems and billing,-
- Must have a clear vulnerable sector screen, no older than 6 months, TB test results less than 6 months old, must be able to provide three supervisory references.How to apply?

Please submit a resume, cover letter, and references. We look forward to speaking with you and Making Every Moment Matter.


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