Community Relations Assistant

**Join Our Team**

At Berwick, we're not just in the business of senior living—we're creating true, vibrant communities where people connect, thrive, and pursue their interests.

**We’re powered by people.**

Every one of our communities is designed for the people who live and work within it. We believe that every age holds opportunities for discovery, adventure and connection and that it’s our responsibility to empower those around us—Berwick residents _and_ team members—to embrace their fullest, most meaningful life.

Everything we do is motivated by a desire to make a significant difference in people’s lives. Our team members are compassionate, forward-thinking and hard-working. We’re not afraid to take risks or have fun. Working with Berwick’s residents is immensely rewarding and interesting, and those who thrive here bring curiosity and appreciation to their interactions with residents and their fellow team members alike.

Sound like you? Read on below to see if this is meaningful to you.

**Berwick Royal Oak** retirement community is looking for a **Community Relations Assistant** who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

**The Berwick Perks**:

- Meaningful work. At Berwick, you’ll be making a positive difference in seniors’ lives, each and every day.
- A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
- Refreshments while you work. Berwick’s chef-prepared meals are delicious We offer partially subsidized daily meals and beverages to employees.

**High-value Benefits**:

- Employee Assistance Program
- Discounted Meal Program
- Complimentary Onsite Gym Use
- Vacation starting at 6%
- Employee Perks Discount Program

**Schedule**:
This position is **casual**and the hours will be as needed.

**Pay**:
Starting Wage is **$27.56** (Includes provincial wage subsidy), plus shift differentials as applicable.

**About the Role**:
Reporting to the Community Relations Manager, assists with: event planning; execution of community relation events; development of advertising materials and lead development activities. Establishes trust and rapport with potential clients, identifies client needs, conducts tours/visits and completes all levels of client follow up including telephone calls and mail outs. Maintains community relations database, coordinates all move in/move out activities including related paperwork and new resident orientations. Completion of various administrative duties as assigned.

**Skills/Personal Competencies**:

- Ability to build relationships, establish trust and build rapport
- Exceptional active listening skills, eye contact and an ability to pick up on non-verbal cues
- Professional presentation skills, ability to use gentle persuasion, influence and motivate
- Strong communication skills and excellent telephone etiquette
- Self motivated team player with excellent judgment and interpersonal skills
- Demonstrated ability to write marketing, social media posts and communication materials
- Excellent analytical skills for assessing priorities and problem solving
- Must have excellent organizational and planning skills

**Qualifications/Experience**:

- Business or marketing-related degree or equivalent professional qualifications and experience will be considered
- One to two years experience in a sales and marketing capacity (preference given to those with experience in the seniors housing industry)
- Proficient administrative skills including typing, data entry, file management and general office administration
- Community outreach experience is an asset.

Note: At Berwick we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are vaccinated as approved by Health Canada. A current TB test and criminal record check are also required pursuant to the Criminal Records Review Act for working with vulnerable adults.
- **What our staff are saying about working with Berwick Retirement Communities**:_
- I have always been proud to work at Berwick. My role allows me to collaborate daily with a supportive team and build relationships with the residents who live at and call Berwick home. It’s that connectedness that makes working here so special._
- Lydia, Resident Services Manager, Berwick on the Park since 2008._
- Berwick is like no other company that I’ve worked for. I feel supported in my role to be creative and to try new things and there are always opportunities to learn and grow. We have such a dynamic team of staff and residents who really care about one another, and we have a lot of fun together. I couldn’t ask for more in a workplace._
- R