Customer Service Representative

**Impact Radio Accessories Customer Service Representative**

**Who We Are**:
Impact Radio Accessories is an industry leading manufacturer and worldwide distributor of high-quality audio accessories and chargers for professional, portable communications devices.

Through our extensive dealer network, Impact products are used by numerous vertical markets; from major retail chains and global hotel and hospitality brands, industrial and manufacturing facilities, public safety and military agencies and everything in between. Disney, Caesar’s Entertainment, MGM, NYPD, U.S. Secret Service, NASA, The Superbowl, MTV Awards, The Grammys, Wal-Mart, The GAP, Lowe’s, Amazon are just a few (of many) Impact product users we are proud to partner with.

We are not only in the business of communication device accessories, but we are also in the business of growth. With the right products, team, and drive to thrive, Impact Radio Accessories has the potential to make an even greater footprint in the professional, portable communications device industry.

We have an exciting opportunity for a **Customer Service Representative** to join our team in **Kelowna, BC.**. If you bring a positive energy with ambition to learn & grow, then Impact Radio Accessories would love to hear from you.

**The Role**:
As our Customer Service Representative, or CSR, you will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction across our North American Dealer and End User market.

**Duties & Responsibilities**:

- Manage a high level of inbound calls and online inquiries from current and potential customers.
- Process customer orders with accuracy and efficiency in accordance with standard procedures including taking credit card payments and packing orders.
- Updating, referencing, and maintaining customer accounts in our CRM system.
- Qualify and direct inbound leads to the appropriate Territory Sales Manager.
- Respond to customer inquiries regarding order status and product recommendations in a timely manner.
- Build sustainable relationships of trust through open and interactive communication.
- Deliver outstanding customer service to ensure an exceptional experience for all customers.
- Contribute to team effort by accomplishing related results as needed.

**Experience**
- 1+ year of sales or customer service experience (B2B considered an asset.)
- Experience with CRM software.

**Skills**
- Excellent verbal and written communication skills
- Ability to actively listen and understand customer needs and concerns.
- Basic computer proficiency, including experience with Microsoft Office Suite (Word, Excel, Outlook) or equivalent software.
- Demonstrated ability to address customer issues, troubleshoot basic product or service concerns, and provide effective solutions.
- Familiarity with order processing, billing, or related administrative tasks is a plus.
- Must be legally entitled to work in Canada without restriction._

**Company Perks & Benefits**:

- Competitive salary
- Flexible PHSP (benefit) health spending account.
- Employee & Family Assistance Program.
- 3 weeks paid time off
- Casual, modern office environment with large patio, BBQ located downtown Kelowna.
- Company paid snacks, beverages, lunches, and fun events.
- Free-to-use gym and fitness center with rooftop patio and lounge.
- Opportunities for advancement and continuous professional growth.

If you are a high-performing, goal-oriented individual seeking the opportunity to be an integral part of the next phase of our growth, we look forward to meeting you.

**How should you apply?**
- Include your resume, cover letter and a personal note telling us why you’d like to work here

**Salary**: $42,000.00-$46,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kelowna, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person