Installation Admin Assistant

4 days ago

Edmonton, Canada Gem Cabinets Full time

**Installation Admin Assistant**: Closing Date: Dec 31, 2024
**Department: Installation**

Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.

The Installation Admin Assistant provides crucial support to the Installation Department in a fast-paced but relaxed work setting. This role primarily involves handling data within the software management system to support accurate and efficient installations.

**KEY RESPONSIBILITIES**
- Complete invoicing for installers
- Enter breakdowns daily for pre-approval, performing a two-stage check against the IRHA from job sites
- Summarize bi-monthly invoicing
- Installer reports (IRHA) data entry
- Accurately input data from installer reports
- Coordinate with service coordinators, project managers, and the software management system for scheduling and updating appointments
- Order necessary products from the Shop or factory to complete installation/service tasks
- Rush order part requests
- Generate ITR’s
- Handle calls and inquiries from installation subcontractors
- Communicate effectively with Site Superintendents regarding relevant concerns
- Report on recurring issues related to installation, sales, design, or factory operations
- Assist with overflow tasks and provide department coverage during absences
- Address daily inquiries from subcontractors and technicians regarding site, safety, product, or design issues, working to resolve these efficiently
- Production Scheduling and Inventory Management
- Execute daily and weekly production scheduling changes and updates as needed
- Liaise with cabinet supplier representatives and builder groups as necessary
- Manage requests for rearranging production dates, arrival, and shipping dates
- Update and maintain a comprehensive warehouse inventory organized by the builder
- Collaborate with relevant personnel/departments for requisitions
- Maintain the builder key inventory and key cutting as needed

**KNOWLEDGE & SKILLS REQUIRED**
- Proficiency in kitchen cabinet installation fundamentals
- Proficient in data entry with strong attention to detail and accuracy
- Proficiency in Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills
- Effective problem-solving and negotiation abilities
- Ability to work under pressure and meet deadlines
- Diplomatic and professional in client and subcontractor interactions
- Capacity to establish a rapport with Installation Technicians
- Willingness to work extended hours when required

Pleasant telephone manners and interpersonal skills

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