Inside Claim Handler, Warranty

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


- The Claim Rep is a member of the Home Warranty Claim Department at Travelers Canada and is responsible for investigating and evaluating new home warranty claims. Primary duties of this position includes reviewing warranty claims to assess coverage and as required, conducting onsite investigations to determine available coverage. All warranty personnel are required to work directly with both homeowner claimants and builder / developer representatives. This position is customer facing and the Claim Rep will have superior technical and customer service skills.

What Will You Do?
- Adjusting new home warranty claims as submitted.
- Providing clear written explanation of claims process and coverage to all customers, including all position letters.
- Requesting and reviewing all relevant information and documents in coverage determination.
- Ensuring proper documentation of all steps and communication on claim files.
- Working with underwriting and keeping them appraised of claim development to ensure all relevant information is considered in the builder’s risk assessment.
- Documenting claims files in accordance with Best Practices within Claim platform.
- Reviewing amounts on all invoices and all documentation supporting payments.
- Ensuring that all claim files and company information are kept confidential.
- Managing files in accordance with established Best Practices.
- Obtaining and analyzing applicable policies, building codes and other relevant documents which may have an impact on the adjustment of the claim.
- Establishing timely and accurate claim and expense reserves. Posts all reserves in system within Best Practice guidelines and updates system promptly as new information received.
- Posting all reserves in system within file standards guidelines and updates system promptly as new information received, liaison with Finance department.
- Referring all files above settlement authority, with recommendations for resolution, to Unit Manager and follows up through closure.
- Conducting onsite investigation as required to assess warranty claims which includes travel throughout the Lower Mainland of BC.
- Prepare accurate and thorough claim adjustment reports in accordance with company requirements.
- Occasional travel to other offices and provinces may be required.
- Perform other duties as assigned.
- University Degree/College Diploma or equivalent business experience in new home construction.
- Customer service proficiency required.
- Knowledge of building codes and industry standards in new home construction an asset.
- Home warranty or licensed home inspection experience an asset.
- Enrolment in the CIP program is an asset.
- Strong verbal and written communications skills. Ability to deal with people and communicate effectively by telephone.
- Proficiency in typing.
- Excellent organizational skills with ability to work independently.
- Solid analytical and decision making skills.
- Customer service orientation; empathy.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Math skills.
- Excellent negotiation skills.
- Local travel, some lifting, climbing, measuring may be required during onsite investigations.
- Hardware and software skills to utilize and leverage claim and estimating technology.
- In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.

What is a Must Have?
- A minimum of one year previous work experience
- Ability to accurately compute a variety of numerical calculations required.
- Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
- Must secure and maintain company credit card if required.

What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase add