Warranty Specialist
2 weeks ago
**Key Responsibilities**
- Conduct sales incentive and warranty audits to determine compliance with established rules, policies, and procedures.
- Partner with dealerships to ensure accurate claims, reporting, and process adherence.
- Collaborate with wholesale field teams and District Managers to address inconsistencies and implement corrective actions.
- Utilize data analytics to identify trends, risks, and areas for improvement in warranty and sales incentive claims.
- Prepare and deliver detailed audit reports with findings and recommendations.
- Leverage technical expertise in automotive diagnosis and repair to validate dealer service claims.
- Act as a trusted advisor, maintaining strong relationships with dealership personnel, wholesale teams, and internal stakeholders.
- Travel extensively to dealership locations (up to 32 weeks/year).
**Qualifications & Requirements**
- 5-7 years of experience in dealership operations, service, warranty, or sales incentives.
- Previous dealer audit experience (warranty and/or sales incentives).
- Wholesale field experience (District Manager or similar role).
- In-depth knowledge of GM Service Policies, warranty claims, and sales procedures.
- Strong technical background in automotive diagnosis and repair procedures (licensed mechanic is a plus).
- Experience working directly with dealerships (wholesale or retail).
- Strong computer proficiency:
- Windows laptop operations (scanning, remote printing, data transfer).
- Advanced MS Excel skills (VLOOKUP, Pivot Tables).
- Access databases and data analytics tools.
- High-level interpersonal skills with the ability to manage adversity, change, and ambiguity.
- Strong integrity, ethics, and values in all business dealings.
- Bachelor’s degree or equivalent work experience preferred.
Pay: $48,627.91-$100,000.00 per year
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