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Service & Warranty Administrator

2 weeks ago

North Vancouver, Canada The Jim Pattison Auto Group Full time

The Jim Pattison Lexus Northshore is hiring for a Service & Warranty Administrator to join the team
**Overview**:
Reporting to the Fixed Operations Manager, the Warranty Administrator performs a wide range of administrative and office support duties in the Parts & Service Department.

**Responsibilities**:

- Accurately coding warranty claims and entering into the dealerships automated system
- Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
- Reviewing warranty claims and correcting any errors
- Administering warranty parts identification and disposal
- Maintaining good working relationships with the Service and Parts Departments
- Booking/coding warranty & internal repair orders
- Keeping abreast of all factory recalls and announcements
- Reconciling all warranty receivables and working with the accounting department to obtain payments
- Handle rejected claims according to the dealership and/or manufacturer specifications and follow up on outstanding claims.
- Maintaining all service and customer records as required by the warrantor.
- Service appointment scheduling
- Service administrative duties
- Other duties as assigned.

**What we value**:

- At least one year of dealership experience required
- Strong organization skills and ability to multi-task
- Proficient with Microsoft office
- Time Management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Fast and accurate data entry skills

**What we offer**:

- Competitive wages.
- Exclusive discount offers.
- Comprehensive benefits package.
- Recognition and rewards program.
- From Customer Service to Administration, we have opportunities for growth and development.
- Amazing colleagues and a great working environment.

If you like to set yourself apart with a challenging opportunity, we would like to hear from you.