Plumbing & Mechanical Warranty Manager

**Pitt Meadows Plumbing and Mechanical Systems** has been a leader in the industry for over 40 years. We specialize in pre-fabrication, modular systems and installation of large-scale residential, commercial, institutional, educational, and medical design-build plumbing and mechanical projects.

We are currently looking for an experienced **Plumbing & Mechanical Warranty Manager** to join our team. This position is full-time, permanent and will be based at our Vancouver office.

If you are looking for an awesome company to build your career with, with tons of growth opportunities, and that thrives on innovative design and cutting-edge technology, then PMP is for you
- We offer:_
- A competitive compensation package
- Employer-paid Extended Health & Dental benefits package
- Long-term disability insurance
- Employee & Family assistance program
- Group RRSP program
- Opportunities for continuous education
- Monetary incentive for employee referrals
- Growth opportunities
- Amazing corporate culture
- Respectful work environment

Reporting to the Director of Construction & Workforce Planning, the **Warranty Manager** is responsible for providing customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues, during the warranty period for PMP projects.

Specifically, the Warranty Manager will:

- Establish and implement warranty-related policies and procedures.
- Manage warranty processes, claims, and daily warranty operations.
- Analyze and evaluate warranty data and claims to determine validity, accuracy, and eligibility.
- Inspect defective supplies and other issues by gathering relevant data.
- Manage and monitor warranty databases to maintain accurate records.
- Liaise and collaborate with customers, suppliers, and manufacturers to address and resolve warranty-related issues.
- Produce regular reports and analyses on warranty claims and performance metrics.
- Research and identify opportunities and strategies for efficient warranty claims processing.
- Conduct audits to ensure compliance with warranty policies and standards.
- Provide guidance, leadership, and training to team members on warranty processes.
- Administer warranty costs and budgets, including forecasting and expenses.
- Monitor and ensure customer satisfaction with warranty service.
- Collaborate with customer service, quality assurance, and product development teams to identify and resolve recurring issues.
- Stay updated on developments and innovations in the warranty industry.
- Research and identify opportunities and strategies for efficient warranty claims processing.
- Address and resolve warranty queries, complaints, and issues.
- When not attending to warranty issues, visit sites currently under construction and meet with PM’s Superintendents and Forepersons to understand the systems and how they are built to better assist in the warranty period.

**Skillset**:

- Strong understanding of general warranty terms, regulations, and guidelines.
- Ability to assess and interpret technical documentation and specifications.
- Outstanding analytical skills.
- Excellent communication and negotiation skills.
- Proactive mindset that designs creative solutions to strategic and tactical challenges
- Well-presented and strong ambassador of the company's values
- Able to think strategically while ensuring day-to-day operation objectives are met while maintaining a clear focus and direction.
- A team player who is willing to support others and adopt a flexible approach.
- Able to maintain the very highest levels of attention to detail even when under pressure.
- Able to maintain good working relationships with personnel of other departments.
- Strong Leadership skills
- Able to self-manage continuous learning and skill development
- Proficient with modern technologies
- Reliable
- Be able to take direction
- Be able to plan days and weeks in advance

**Education and Experience**:

- Formal education in Construction Management, Mechanical engineering, or a related field is an asset.
- A minimum of 6 years in the mechanical construction industry is required.
- Plumbing Red Seal certification is considered a strong asset.
- Previous experience managing the Warranty or Service Department for a Mechanical contractor is required.
- Formal training in construction management would be an asset.
- Ability to use Bluebeam.
- Ability to use Microsoft Office products.
- Be able to adapt to new systems as they come into practice
- General understanding of all types of plumbing and mechanical systems

**Application**: Submit your resume, along with the desired salary and available references.

**Compensation**: $100,000+/year (DOE) + Phone allowance + Vehicle Allowance + Gas Card + 100% Company-Paid Health & Dental Benefits + RRSP + LTD + AD&D + Life Insurance.