Administrative Assistant

1 week ago

East York, Canada Toronto Climbing Academy Full time

**About the Role**

The Administrative Assistant is the first point of contact for our members and guests. You’ll play a key role in shaping the energy and professionalism of our gym environment. This is a great opportunity for someone who enjoys working with people and thrives in a fast-paced, team-focused setting.

**Key Responsibilities**
- Greet members and visitors with warmth and professionalism to foster a welcoming environment.
- Monitor member check-ins and manage walk-in traffic using our gym management software (RGP).
- Process retail, concession, and membership sales through the point-of-sale system.
- Maintain and reconcile daily cash and transaction records accurately.
- Conduct outbound calls to generate leads, convert inquiries, and boost membership sales.
- Keep the front desk area organized, clean, and presentable.
- Support general administrative tasks as needed by the management team.

**Qualifications**
- **Must be available to work evenings and weekends.**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first attitude.
- Proficient in Microsoft Office (Word, Outlook, Excel).
- Comfortable learning and using point-of-sale and gym management systems.
- Previous experience with cash handling and customer service preferred.
- Organized, reliable, and able to multitask in a busy environment.
- Has climbing experience (a bonus, but not required — we can train you).

**What We Offer**
- A positive, collaborative, and energetic team environment.
- Complimentary gym membership and access to all climbing facilities.
- Opportunity to be part of a growing and inclusive climbing community.

**Join the Team**

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site gym
- On-site parking
- Store discount

Application question(s):

- If hired, how many hours per week can you commit to working at TCA? Please give a range (Example: 10-15 hours)

Work Location: In person

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