Client Specialist

4 days ago

Mississauga, Canada ClaimSecure Full time

Reporting to the Director, Client Services, the Client Specialist (CS) will lead, coordinate and manage all aspect of the “on-boarding” of new business. The CS will guide and collaborate with clients and internal business partners delivering a positive client experience and a seamless transition.

**Specific Accountabilities**:
**Contribute to Client Satisfaction and Retention through Strong Customer Service by**:

- Implement new business which includes the comprehension of and completion of our company’s Master Application.
- Maintain up-to-date knowledge and understanding of company products and services.
- Face to face client meetings (overnight travel may apply).
- Treating clients as partners whereby building opportunities, innovation and value together, thus becoming linked to each other’s future.
- Attending client events and actively building relationships.
- Meeting deadlines, fulfilling commitments and setting expectations.
- Continuously learning and building knowledge of ClaimSecure’s operation and services
- Acting as a liaison between the ClaimSecure Operations Centre and the Account Management team.
- Client training (reporting, eligibility, eProfile, and other product etc ) via in-person or virtual.
- Member training via in-person or virtual.
- Group terminations (updating internal client database, invoicing, providing exit reports etc )
- Providing booklets upon request
- Meeting deadlines, fulfilling commitments and ensuring that all service standards are met or exceeded.
- Involvement in projects as assigned.
- Reviewing RFP’s
- Defining and developing the CS role.

**Qualifications**:

- Valid driver’s license and vehicle, willingness and availability for travel, including national air travel.
- Minimum 2 years’ experience in a customer service capacity, preferably in the healthcare, pay-direct drug or group insurance industry.
- Experience managing large accounts and client relationships.
- Knowledge of group prescription Drug and Dental programs as well as other benefits that comprise a Group Benefit Program, i.e. Extended Health Care, Vision Care, Out of Country coverage.
- Strong customer focus and professional acumen.
- Proven effectiveness in time management skills with the ability to prioritize, multi-task and work towards meeting deadlines in a fast-paced environment.
- Excellent listening, verbal and written communication skills in both languages.
- Strong organizational skills and process orientation.
- Solid problem-solving skills.
- Detailed oriented with a high level of quality.
- Ability to excel in a team environment.
- Self-starter who is proactive and capable of working with mínimal supervision.
- Must have a proven track record for attendance, punctuality and reliability.
- University Degree or College Diploma preferred.
- Knowledge of contact management software (Salesforce) would be an asset.

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L5B 1M2

Application deadline: 2025-04-29

  • Client Intake Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Bayshore HealthCare Full time $42,000 - $72,000 per year

    Client Intake Specialist (Part-Time)(Job Number: Primary Location:ON-MississaugaAdministrationEmployee Type:Part-TimeDescription:Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's...

  • Client Intake Specialist

    1 week ago

    Mississauga, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Client Success Specialist

    4 days ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Client Service Specialist

    3 weeks ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Client Service Specialist to join our GroupQuest team.### ### # **The Client Service Specialist will:*** ****Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.* Pricing, preparing and executing plan changes.* Pull and prepare experience reports, including more detailed reports for...

  • Client Service Specialist

    3 weeks ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Client Service Specialist to join our GroupQuest team.### ### # **The Client Service Specialist will:*** ****Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.* Pricing, preparing and executing plan changes.* Pull and prepare experience reports, including more detailed reports for...

  • Client Support Specialist

    2 days ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Client Support Specialist to join our GroupQuest team. At People Corporation we are committed to helping businesses succeed. We are a national provider of group benefits, group retirement, wellness and human resource solutions. This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions. As a Group...

  • Client Experience Specialist

    1 week ago

    Mississauga, Canada Investment Planning Counsel Full time

    **Client Experience Specialist** Investment Planning Counsel (IPC) is one of the fastest growing independent wealth management companies in Canada. We are a diverse group of people all driven towards one goal: helping advisors build a better business through a remarkable client experience. **About Us** We specialize in financial planning for individuals,...

  • Personal Support Worker

    2 weeks ago

    Mississauga, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Client Care Specialist

    2 weeks ago

    Mississauga, Canada Mortgage Fernando Inc. Full time

    We have an immediate position open for a Mortgage Assistant / Client Care Specialist who will be a part of the team at an ever-growing, high-profile mortgage team. - Has 2+ years in the Banking / Mortgage industry. - Exceptional interpersonal and communication skills, including a professional and friendly telephone manner. - Strong attention to detail,...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...