Specialist, Standards and Onboard Products

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Reporting to the Manager, In-flight Product, the individual in this role will act as a field operational point of contact to ensure a **harmonized, coherent, and compliant deployment** of onboard products across the entire network. The incumbent will be responsible for the **technical documentation of products**, the **maintenance of quality standards**, and **supporting international operations**, particularly when opening new kitchens abroad. This position directly contributes to the customer experience and crew satisfaction by ensuring the consistency and quality of onboard offerings.

**Product documentation and specifications**:

- Design and maintain a comprehensive **specification bible** for all onboard products, including:

- Detailed technical sheets.
- Product pictures.
- Internal codes, formats, weights.
- Allergen and ingredient information.
- Cover all service classes**:Economy, Club, and Crew.**:

- Ensure data consistency for all **Canadian, European, and international stations.**

**Management of ingredient lists**:

- Compile, structure, and deploy **ingredient lists** on crew members’ iPads.
- Ensure the **regular update** and compliance of information with internal and regulatory standards

**Contribution to strategic projects**:

- Collaborate with internal teams (product, quality, operations) to ensure alignment of deliverables.

**Development and monitoring of crew meals**:

- Support the **elaboration, development, and update** of crew meal components.
- Contribute to the **development of meal cycles**, ensuring their consistency across all network stations.
- Ensure **operational follow-up**, **documentation**, and **necessary adjustments** based on field feedback and operational needs.

**Opening of kitchens abroad**:

- Participate in** tenders** for the opening of new kitchens abroad.
- Select products that meet **quality standards and technical specifications.**:

- Collaborate with local partners to ensure **effective and compliant implementation.**

**Qualifications**
- College degree in product management, airline operations, logistics, or a related field.
- Minimum of Three (3) to five (5) years of experience in a similar role, with significant exposure to multi-station, international, or regulated environments.
- Proven experience in managing product standards, technical documentation, and large-scale operational deployment.
- Experience in cross-functional or strategic projects (e.g., opening of new bases, product transformation, continuous improvement).
- Ability to write clear and structured documents.
- Advanced proficiency in documentation and data management tools such as Excel, SharePoint, Power BI, and various other collaborative tools.
- In-depth knowledge of food standards, allergens, regulatory requirements, and quality standards.
- Operational leadership: ability to influence, mobilize, and coordinate without direct authority.
- Ability to work closely with multidisciplinary teams (product, quality, operations, suppliers.)
- Strong analytical, synthesis, and problem-solving skills.
- Autonomy, rigor, and the ability to prioritize in a constantly evolving environment.
- High adaptability in multicultural and multi-regional contexts.
- Ability to manage pressure and tight deadlines while maintaining a high level of quality.
- Oral and written fluency in French and English_ *_
- _A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally._

**Additional Information**

**Employment Equity