Onboarding Ambassador

Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? Are you interested in having a crucial role in onboarding our new employees? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team and get the chance to be a key player in our employee's well being.

What’s in it for you?**
- Salary range: $45,000 - $50,000
- Hybrid work
- Benefits after 30 days
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW

**The role**:
The role of the Onboarding Ambassador is to provide guidance to our new sales and account management employees during their first three months of employment. This role is critical to ensure that our new hires have a positive and successful transition into their new roles. You will share your Global Payments expertise, to ensure that our new employees have all the resources required to be successful.

What you will do**:

- Provide feedback from the new hires who will help determine who the appropriate support resources is to help them with the questions
- Create policies and handbooks that detail the company operations
- Welcome new hires with prepared onboarding kits and an office tour
- Introduce new hires to their team members, and other GP departments via meet and greets
- Provide new hires with manuals, guidelines, and passwords, as needed
- Detail all new hires' initial tasks to ensure a smooth onboarding process and answer any queries
- Request systems set-up and access for hardware and software including but not limited to: Google products (Accessing Gmail, Calendar, Sheets, Slides, etc.), Dialpad, Gears, WorkDay, Certify, Avaya Cloud, Salesforce, Salesforce Engage, Digital Asset Manager, Learning Management Systems, Merchant Information System (MIS), Intranet, Ariba (if applicable) and other applicable digital tools.
- Work with the product and IT teams to ensure that new hires receive their required computers, hardware, and demo terminal in a timely manner
- Suggest automation opportunities to enhance and ensure new hire employee experience is exceptional
- Handle day-to-day operations and serve as the first point of contact for new-hires to address and resolve their requests, concerns and inquiries
- Work with other departments to improve onboarding processes and procedures
- Works closely with the sales support administrators and our training coordinator. Provides administrative and event planning support to the support teams of our organization when required

What we’re looking for**:

- Must be fluent in English and French, both written and verbal
- Demonstrated excellent skills in employee relations
- Exceptional teamwork, engagement and stakeholder management skills
- Excellent time management and organizational skills
- Excellent problem solving, interpersonal, and communication skills
- Proactive, and takes responsibility to find solutions and results to problems through persistence and initiative
- Self-motivated and able to work independently in a fast-paced team environment with minimum supervision.
- A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the ability to assist employees with operational training requests utilizing excellent follow up skills
- Able to multitask and prioritize multiple deadlines and excel at organization in a fast-paced environment combined with a high degree of attention to accuracy and detail
- Technically savvy and proficient in Google Workspace

Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Gym membership corporate rates
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
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