IT Help Desk Support

3 days ago


Toronto, Canada Stack IT Full time

Need someone with an MSP background

**Responsibilities**:

- Interpret, understand, and deliver end-user requirements.
- Troubleshooting hardware, software, and networking issues for various clients.
- Previous work with MSP is must

**Must-haves**:

- 1-year experience in Managed Service Provider (MSP) Environment.
- 1-2 years’ experience with Ticketing systems (Connect Wise)
- Experience with Windows 7 Pro, Windows Server 2008/2012.
- Experience with Desktop and Notebook Network configuration
- Experience with LAN and WAN Technologies, Server technologies, AD, backup, RAID, RAS, VPN, etc.
- Experience with Desktop and Notebook Network configuration.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Previous working experience with Managed service Provider

**Experience**:

- IT Help desk: 2 years (preferred)
- Microsoft Windows Server: 1 year (preferred)
- Active Directory: 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Toronto, ON


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