Service Advisor

2 weeks ago

Oakville, Canada Tesla Full time

What to Expect
- At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy.

As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.

What You’ll Do
- Source parts from distribution centers and other service center locations and allocate them to vehicle service appointments
- Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
- Review upcoming appointments and ensure they are properly prepared and documented in our system
- Prepare internal orders for shipment to other service center locations
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
- Proactively maintain automated inventory replenishment lists
- Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics
- Collaborate across organization and communicate parts updates and availability
- Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
- Additional responsibilities as assigned to meet business needs

What You’ll Bring
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to thrive in a team-based environment and achieve common goals
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Great problem-solving skills, and strong ability to take initiative and be proactive
- Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
- Able to communicate, read, and write effectively in the English language on all levels
- Proficient in MS Office
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable

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