Service Advisor

2 days ago

Oakville, Canada Lockwood kia Full time

**About Us**:
**Lockwood Kia** is a proud member of the Lockwood Auto Group and a trusted name in the Oakville automotive community. We are committed to delivering exceptional customer service and quality automotive care in a professional and friendly environment. We are current under an extensive renovation and adding to our growing service team. Construction is set to complete in August 2025

**Position Summary**:
Lockwood Kia is seeking a knowledgeable, customer-focused **Automotive Service Advisor** to join our dynamic service team. As the primary point of contact for our valued customers, you will be responsible for delivering a premium service experience, from initial consultation through to vehicle pickup. This role is ideal for someone who thrives in a fast-paced dealership environment and enjoys providing top-tier customer care.

**Key Responsibilities**:

- Greet customers promptly and professionally upon arrival.
- Accurately document customer concerns and vehicle symptoms.
- Recommend appropriate services and maintenance based on manufacturer guidelines and customer needs.
- Clearly explain vehicle service recommendations, costs, and timelines.
- Liaise with Kia-certified technicians to ensure accurate diagnostics and efficient workflow.
- Maintain continuous communication with customers regarding the status of their vehicle.
- Generate repair orders and manage service invoices using dealership software (Serti - Keyloop).
- Address and resolve customer concerns to ensure complete satisfaction.
- Promote ongoing service and seasonal promotions to customers.
- Ensure compliance with Kia warranty guidelines and dealership policies.

**Qualifications**:

- Minimum 1-2 years of experience in a dealership or automotive service advisor role (Kia or other OEM experience preferred).
- Strong understanding of automotive service processes and vehicle systems.
- Excellent verbal and written communication skills.
- Proven ability to multitask and stay organized in a high-volume environment.
- Proficiency with dealership management systems. Serti / Keyloop Experience is a bonus.
- Valid Ontario G Driver’s License with a clean driver’s abstract.
- A customer-first mindset with a proactive and positive attitude.

**What We Offer**:

- Competitive base salary plus performance-based commission
- Comprehensive health and dental benefits
- Manufacturer training and professional development opportunities
- Employee discounts on parts, service, and vehicle purchases
- A supportive, team-oriented culture with growth opportunities
- The chance to represent one of the fastest-growing automotive brands in Canada

**Job Types**: Full-time, Permanent

Pay: $36,133.97-$85,001.75 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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