Service Advisor

6 days ago

Oakville, Canada Oakville Infiniti Full time

**Responsibilities**:
The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Oakville Nissan customers
- Utilizing Nissan Canada corporate programs when required
- Providing updates and escalating issues, when required, to the Service Manager Skills and Attributes
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills.

Experience & Qualifications
- Appointment booking experience in a dealership
- Previous experience working with PBS is an asset
- Previous Import experience is an asset.
- Valid Ontario Drivers License and a clean driving record
- Competitive base salary and performance based monthly bonuses
- Comprehensive benefits plan.
- Working for an established dealership in Oakville.
- Only those considered for an interview will be contacted.

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