Outbound Supervisor

**Job Title: Outbound Supervisor**

**DESCRIPTION**:Oversee all Outbound related tasks and staff in a ProPack facility

**REPORTS TO**: Facility/Ops Manager

**DIRECT REPORTS**: All Leads directly associated with Outbound-related tasks

**DEPARTMENT**: Order Fulfillment

**TIER STATUS**: Level 3: Supervisor

**STATUS**: Non-Exempt

**ESSENTIAL FUNCTIONS**:
Oversee all functions of and supervise leads and specialists in tasks directly related to Outbound shipments in both P3PL and ProPack360. Be the first point of contact in representing the facility to drivers, client contacts, and outbound supporting vendors. Ensure all staff are process trained and applicable staff are properly trained on equipment. Support and drive smooth, efficient, accurate, and on time throughput between order release, picking, packing and shipping.

**DIRECT AREAS OF OVERSITE**:

- Order release
- Picking
- Packing
- Shipping
- Vendor Compliance
- Shipping and Packaging Supplies

**DUTIES & RESPONSIBILITIES**:
FACILITY
- Responsible for orders flowing through the facility - drive pace and maintain flow of team’s work
- Communicate and coordinate with department Supervisors and Facility Manager to ensure flow and throughput of entire operation is optimized
- Identify procedural waste and reduce or eliminate - clear roadblocks for your team
- Represent the order Outbound process and area to clients and business contacts
- In absence of Facility/Ops Manager (based on seniority and experience) assume leadership over the facility

STAFF
- Directly oversee staff in Outbound Lead roles (rest of Outbound team indirectly report)
- Make sure staff is adequately trained in their primary function and cross trained in secondary functions within department
- Ensure staff understands and follows client specific processes and special order requirements to optimize client satisfaction
- Manager Outbound team schedules, attendance, and requests for time off
- Ensure adequate staff levels to maintain order throughput
- Coordinate with other departments to ensure their staffing needs are met; work permitting
- Prepare and deliver yearly performance evaluations and nonscheduled performance plans

CLIENTS
- Communicate with clients on outbound-related topics when requested by Management
- Oversee that team facilitates any compliance-related order tasks
- Ensure that all special client requests and projects have appropriate charges

LEADERSHIP
- Embodies ProPack’s Core Values of “Humble, Hungry, and Teamwork”
- Passionate about both the team’s and clients’ success
- Promote balanced and steady workflow while driving team’s pace of production
- Work with Facility Manager to hire, train and develop Outbound specialists and leads

**COMPANY PROVIDED ASSETS**
- iPad (WI-FI only)
- Desktop computer

**REQUIRED QUALIFICATIONS**:

- Efficient flow and throughput management skills
- Ability to communicate to and listen effectively when relating to coworkers, administration and clients
- Highly detail oriented - maintain integrity of processes and special order instructions carrier out by team
- Team and workflow organizational and time management skills
- Good problem solving ability

**PREFERRED QUALIFICATIONS**:

- Hands-on experience in order release, picking, packing and shipping (order fulfillment functions)
- Project management experience
- Good understanding of metrics and reporting
- Customer service and/or client management experience
- Good communication and presentation skills

**JOB EXPECTATIONS/REQUIREMENTS**:

- All committed orders shipped on a daily basis - on-time, accurate, and safe
- Lead regular team standup meetings, and participate and contribute to facility and corporate meetings as requested
- Maintain a professional workplace that falls in line with ProPack’s company culture and values
- Ensure that staff is effective and efficient in their tasks
- Build up and advance employees through regular leading and coaching
- Promote continuous improvement in all areas
- Identify procedural waste and reduce or eliminate
- Maintain good and professional communications with clients at all times
- Strive for excellence in accuracy
- Dress appropriately and professionally for the workplace environment

**EVALUATION POINTS**
- Accuracy and efficiency of Outbound tasks
- Client satisfaction with Outbound-related tasks
- Troubleshooting and problem solving abilities
- Effectiveness of leadership
- Openness to direction from management
- Knowledge of order fulfillment SOPs and ensuring that employees are following them.

**SCHEDULE**:

- Monday - Friday 8 am-4:30 pm

**WAGE: $25-$30 Negotiable. Depending on experience.**

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience*