Bilingual Customer Service Representative

Work from the comfort of your own home and spend one day per week in the office with the team. **Shift**: Monday to Friday 12:00pm-8:00pm - 1 day per week in the office (9:00am-5:00pm) **Who we are** Founded in 2010, and based in Toronto, Canada, Clek designs, manufactures, and sells world-class child safety seats for little cowboys, divas, bookworms, and rebels. By delivering industry-leading safety without sacrificing comfort, convenience, or style, Clek has quickly grown into a "must have" brand for today’s modern parent. We are a group of serious, but fun people. Our work environment is casual, but structured. And because we are a fast-paced company, being hands-on and self-motivated are essential character traits for this position. **Your Job** In this role, you will also work closely with our sales, marketing, and engineering teams to ensure customer feedback is being shared internally, and to be better informed on how to provide solutions to similar issues in the future. It is everyone’s job to continuously improve our products, our processes, and in the end, our company. Because we are tight-knit team, you can also expect to be asked for your opinion on product names and features, or to share continuous improvement ideas. We’ll expect a lot from you, and you can expect to learn from working with us, get quick feedback, and contribute to special projects. **What You Will Be Doing** - Providing creative solutions to customer issues and identifying replacement components. - Maintaining customer satisfaction levels with both existing and potential Clek customers. - Assist with planning and logistics, order management, and documentation preparation according to customer-specific requirements. - Maintaining customer support FAQ’s - Internal communication with other department regarding customer service issues and improvement opportunities. - Provide select retailers in Quebec with virtual product training **Who You are** - Bilingual (Fluent in both French & English) - At least 1-2 years’ experience in a customer-facing role (customer service, sales, support, etc) - You should be highly organized/detailed, self-motivated and like to take initiative. - You should pride yourself on being a great communicator, both over the phone and in person. - You can handle challenges and conflict while maintaining a friendly and positive attitude. - You have had lots of experience using MS Office (Outlook, Excel, PowerPoint, etc). - You have a proven ability to conduct efficient internet research. You’re fast and thorough at the same time - Ideally you have had work experience that required extensive product knowledge and training (there’s a lot to learn about our car seats). - If you have worked with Zendesk or have any work experience (or certification) around child passenger safety, then you’ll have a serious leg up on the competition. - We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of their citizenship, race, place origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, and gender expression. _ For more information about the position, please call Human Resources at (416)-479-3951 Ext. 216 **Job Types**: Full-time, Permanent **Salary**: $40,000.00-$42,000.00 per year **Benefits**: - Dental care - Employee assistance program - Extended health care - Work from home Schedule: - 8 hour shift Application question(s): - Are you a resident of Ontario? **Experience**: - Bilingual Customer Service: 1 year (preferred) **Language**: - French (required)