Bilingual Eng/fr Claims

22 hours ago

North York, Canada VP Realty Full time

**BILINGUAL ENG/FR CLAIMS & CUSTOMER SERVICE REPRESENTATIVE**

**Description;**

**Reporting to the Manager of Insurance Advisory Services, this position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Claims & Customer Service Representative will establish and support the foundation for firms long-term trusted relationships based on an understanding and appreciation of the unique protection needs of the medical community. By understanding client needs and making the right referral, this position plays a significant role in implementing solutions to protect dentists’ lives, incomes, and their practices throughout the various stages of their lives and careers.**

**Duties and Responsibilities;**

**The position will include the following responsibilities**:
**Identify opportunities and refer clients to a licensed Insurance Advisor, or other partner, when coverage advice is needed.**

**Participate in initiatives for new business and retention through lapsed coverage, payment, and account information calls.**

**Update client accounts with claim information and work with insurers, adjusters, and clients to respond to claims-related inquiries.**

**Provide assistance and advocacy for clients to resolve insurance issues with the insurer.**

**Contribute to operational and strategic projects as required.**

**Work collaboratively with the Administration, Investment, and Marketing and Customer Experience teams.**

**Provides input to Manager, Insurance Advisory Services, for progress reports and recommendations to be presented to the Executive Team.**

**Performs other duties as assigned from time to time by the Vice-President, Advisory Services or the Manager, Insurance Advisory Services.**

**Experience;**

**1 - 3 years of service experience in the insurance industry**

**Competencies and Attributes**

**A passion for making a positive impact on the customer experience**

**Strong communication and inter-personal skills**

**Time management skills to meet deadlines**

**Demonstrated initiative to take ownership of role**

**Proficiency with Microsoft Office Suite**

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: Hybrid remote in North York, ON

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