Bilingual Customer Service Representative

1 week ago

North York, Canada Cpap Outlet Full time

**Job Summary**

**Duties**
- Communicate effectively with customers in both English and French.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Utilize phone etiquette to handle calls professionally and courteously.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in sales activities, including upselling products or services when appropriate.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Collaborate with team members to enhance overall service delivery and improve customer satisfaction.

**Qualifications**
- Proven experience in customer service roles, showcasing strong interpersonal skills.
- Bilingual proficiency in English and French.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Ability to analyze customer needs and provide tailored solutions.
- Experience in sales or upselling is preferred but not mandatory.
- Must be able to work flexible hours as needed.

Join us as we strive to deliver exceptional service to our customers while fostering a collaborative work environment. We look forward to welcoming a new member who shares our commitment to excellence

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- Ecommernce: 1 year (required)

**Language**:

- Fluent French (required)

Work Location: In person

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