Student Success Coordinator

**Student Success Coordinator (Programming and Support Specialist)**

**Job description**

Do you want to be a part of a long-established and reputed post-secondary educational institution serving new Canadians? Are you a dedicated team player who is a smart self-starter with a strong work ethic and exceptional time management and project coordination skills? We are looking for savvy professionals to enhance our team as we expand our scope and delivery of innovative learning outcomes for our students.

Celebrating its remarkable 30th year anniversary in 2021, Computek College is one of Ontario's leading private career colleges dedicated to providing practical learning for newcomers to become employed. Our students learn from industry proven instructors, access special workshops that give them a competitive edge in the job market, and effectively leverage financial aid and career services. We offer several diploma and certification programs in business, healthcare, and technology with additional weeknight and weekend classes.

**Our Values**
- We fundamentally believe that newcomers to Canada bring with them, knowledge and skills that affords them the right to decent work. We acknowledge their inherent dignity, wisdom, and agency.
- We are committed, therefore, to providing a nurturing learning environment that is equitable and inclusive where our newcomer students can realize their full potential.
- By facilitating the free expression of diverse perspectives in a respectful manner on campus, we create conditions for our diverse student body and staff to make a positive difference in all aspects of our college.

We are looking for an exceptional **Student Success Coordinator **to join student success department.

**Duties**
- Support the student CRM with an emphasis on retention, success, and student experience such as class scheduling, etc.
- Oversee day-to-day coordination of all student support services.
- Assisting with the tuition fee collection.
- Provide explanations to students, resolve problems concerning their files and act as a resource person for student policies and procedures.
- Provide student-side support for activities from admission through to graduation.
- Ensure transcripts are generated accurately and on time for graduating students using student CRM.
- Provide support in planning and managing graduation and/or other student events and activities.
- Provides administrative and secretarial support for administrative and student affairs activities.
- Develop and deliver holistic student programming rooted in theoretical framework and evaluate for effectiveness in achieving strategic goals, including but not limited to: Workshops, Peer programs, Transition programming, including orientation/graduation, and Alumni programming.
- Ensure compliance with regulatory requirements in the compilation of data in preparation for reporting, analysis, and presentation.
- Maintain breadth of knowledge required to engage in one-on-one advising of students.
- Engage with industry best practices in the field of student programming and development.
- Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

**Qualifications**
- 2 - 4 years of related work experience planning, organizing, and leading programs designed to support student engagement and student success
- Experience working with CRM / LMS in education (or similar) industry is an asset
- Advanced knowledge of student development theories specializing in student leadership, engagement and success
- Experience in evaluating student success programs is an asset
- Proven experience drafting complex documents, reports and communications for a variety of audiences
- Accurate proofreading and cross-referencing skills
- Attention to detail
- Excellent oral and written communication skills
- Courteous, tactful and effective communication with students, faculty and staff.
- Ability to obtain and provide information in a clear and concise manner both orally and in writing.
- Good interpersonal and analytical skills.
- Ability to maintain confidentiality.
- Ability to adapt to new and emerging technologies, maintain a database, and manipulate data.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

Work Location: In person