Clinic Manager

**Job Summary**
We are seeking an experienced clinical manager with a minimum of 3-5 years of experience in a high-volume clinic.

Hours are generally M - F: 8:30 - 5:00

**Duties**

Financial Management
- Oversee and approve payments for payables
- Ensure supplies are purchased per approval policies, to meet the clinic needs
- Oversee the preparation of invoices for uninsured services and related collections
- Review EMR billing, statistics, and outstanding accounts receivable reports and reconcile to the general ledger for accuracy and completeness
- Supervise clinic staff daily
- Mediate staff conflict issues and manage any staff disciplinary concerns
- Responsible for compliance with Employment Standards regulations
- Organize and chair staff meetings on a regularly scheduled basis
- Maintain current staff job profiles
- Review vacation/time off requests and approve /deny according to business needs
- Deploy and maintain an annual staff performance management system
- Establish changes to most office/human resources policies
- Consult with the Physician Executive for any significant office/human resource policy changes

Payroll
- Oversee and approve payroll submissions and administer rate adjustments
- Oversee ROE preparation and reconciliation of payroll source deductions

Operations Management
- Meet weekly with the ownership team
- Initiate, analyze, and implement major EMR or changes in clinic processes
- Assist in the recruitment of new staff
- Ensure process documentation for all major clinic processes are documented, regularly updated, and kept on file
- Monitor facility cleaning, security, and maintenance, and liaise with service personnel
- Manage patient complaints about the clinic/ physicians and report to the individual doctor(s) and ownership team

Capital Asset/IT Management and Maintenance
- Develop and maintain relationships with Electronic Medical Record (EMR) software provider representative(s), and support personnel
- Communicate with computer and phone system service providers to maintain operations and install updates as required
- Annual review and update (as required) of Privacy Impact Assessment documentation

Required skills and abilities:

- Ability to recruit, motivate, retain, and manage staff
- Ability to effectively communicate orally and in writing with staff, physicians, patients, vendors, and the public
- Ability to lead change management processes
- Ability to lead conflict resolution processes
- Skill in developing and maintaining effective working relationships with physicians, staff, patients, public, and external agencies
- Ability to take initiative and to exercise independent judgment, decision-making skills, and problem-solving expertise
- Maintain confidentiality of patient records, clinic financial information, and physician and staff confidential matters.

**Qualifications**
- Proven experience in a supervisory role within a medical office setting.
- Familiarity with AVA EMR software is highly desirable.
- Strong understanding of human resources practices related to hiring, training, and employee relations.
- Experience with electronic medical records systems and medical terminology is essential.
- Knowledge of budgeting processes and financial management in a healthcare context.
- Previous experience in hospital settings or research environments is a plus.
- Excellent communication skills with the ability to interact effectively with patients, staff, and healthcare professionals.
- A commitment to providing exceptional patient care while managing clinic operations efficiently.

**Job Types**: Full-time, Part-time

Pay: $28.00-$32.00 per hour

Expected hours: 16 - 25 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person