Clinic Manager

We are a thriving psychology clinic in Calgary seeking a dedicated and detail-oriented Clinic Manager to oversee the day-to-day operations of our practice. At McAtee Psychology, we are committed to helping individuals and their families move toward a richer, more connected, and meaningful life. Our newly renovated office in South Calgary has been thoughtfully designed to meet the unique needs of our clients. We provide high-quality counselling, assessment, and consultation services tailored to individuals of all ages. As Clinic Manager, you will play a vital role in ensuring the seamless operation of our practice while fostering a welcoming, supportive, and professional environment for our clients and team. The role breakdown consists of leading marketing and outreach efforts (50%), supporting clinic management (25%), and contributing to leadership and team culture development (25%). Qualifications and Skill Requirements At least 3-5 years of administrative or management experience, preferably in a healthcare or counselling setting. At least 3-5 years of marketing experience, with preference given to candidates who have supported healthcare services or similar service-based sectors. Post‑secondary education in Business Administration, Healthcare Administration, Psychology, Social Work or a related field (preferred). Equivalent experience will be considered. Leadership and Team Management: Proven ability to supervise and motivate staff, foster collaboration, and resolve conflicts effectively. Communication Skills: Exceptional verbal and written communication abilities to effectively convey information, foster understanding, and build strong relationships with team members, clients, and external partners. Strategic Thinking: Strong skills in identifying growth opportunities, analyzing caseload trends, and implementing strategies to build and sustain clinic operations. Problem‑Solving Abilities: A proactive approach to addressing operational challenges, improving workflows, and enhancing client experiences. Technical Proficiency: Familiarity or interest in using clinic management software to manage the clinic (e.g., Jane App), Microsoft Office Suite, and Google Workspace. Marketing and Outreach: Experience or familiarity with promoting services through community engagement, social media, or other marketing strategies (preferred). Key Responsibilities Act as a leader and primary contact for team members, providing guidance, resolving conflicts, and fostering a positive team culture. Collaborate with the Director and team to develop and implement strategies to build and maintain caseloads, support clinic growth, and identify new service opportunities. Oversee daily clinic operations, including scheduling, client intake, billing processes, and administrative workflows, to ensure efficiency and high‑quality service delivery. Supervise, mentor, and support administrative staff, fostering a collaborative and productive work environment. Develop, implement, and maintain policies and procedures aligned with the College of Alberta Psychologists (CAP), as well as legal, ethical, and organizational standards. Assist the Director with task delegation to clinical, marketing, accounting, and third‑party collaborators involved in the clinic’s operations and development. Participate in strategic planning, including organizational goal‑setting, defining service offerings, targeting populations, and consulting on staffing, billing, hiring, and compensation decisions. Manage the hiring, onboarding, and training of administrative staff and contractors to build a high‑performing team. Support marketing initiatives, including social media management and community outreach, to enhance the clinic’s visibility and attract new clients. Why Join Us? At McAtee Psychology, we’re not just a psychology clinic—we’re a dynamic, growth‑oriented team passionate about creating meaningful connections, fostering well‑being, and driving professional excellence. As our Clinic Manager, you won’t just be managing operations; you’ll be shaping the future of a thriving practice. #J-18808-Ljbffr