Property Manager

**Status**:Must be legally entitled to work in Canada Great Blue Resorts is not in the position to support a work permit process for any applicant outside if Canada. Property Manager Role Overview The Property Manager role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Property Manager is a strong safety driver, profit focused and people oriented by ensuring his property is a clean, safe, and well-maintained resort. A Great Blue Resorts Property Manageris responsible to oversee all installation, repair and upkeep operations of the Resorts facilities which enhances owner and guest enjoyment. You will be the one to ensure that you and your direct reports have the best physical resources, training, and supervision available to complete your and their daily, weekly, and monthly duties on time and within budget while providing exceptional customer service. The goal is to ensure the resort facilities are well-cared for and adequate to support the resorts’ business operations. **Skills**:The Property Manager must possess strong leadership skills and a sound knowledge of all resort systems including but not limited to water, septic, and electrical systems. Other Health & Safety requirements affiliated with the position include CPO designation (Certified Pool Operator), Propane operator certification, boaters card/license, a general knowledge of HVAC, electrical, carpentry, plumbing, environmental regulations, and safe food handling requirements. A firm understanding of Occupational Health and Safety Legislation and Fire safety legislation is also a requirement of the role. Responsibilities/ Accountabilities The Property Manager role is to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness of the resort under his/her leadership, through high standards of service utilizing Survey scores and other tools as guidance. The Property Manager achieves performance excellence through Profitability, Owner & Guest Happiness, People, Property and Administration. The Property Manager role is to oversee the day-to-day maintenance of the resort and its systems, in a cost-effective manner, leading to a positive customer experience. **PROFITABILITY** Profitability is achieved through Revenue Generation, Expense Management and Administration. **Facilities management responsibilities include but are not limited to**: **1. **Revenue Generation** Once Annual budgets are agreed, the Property Manager’s responsibility will include but not be limited to the following activities for achieving profitability: **a. **Plans, directs, evaluates the activities to achieve profitability of Aftersales, Dock Slips, Carefree and Maintenance Jobs i. Manage maintenance jobs for aftersales ii. Work with 3rd party contractors to manage installs b. Complete Budgets by December. c. Provides weekly revenue and operational overview reporting to the Executive Team d. Meets with Property Manager monthly to review resort financials e. Works closely with the Sales team to understand, communicate and support marketing and communication strategy. f. Execute and manage Committee Ideas to maximize profitability 2. **Administration** a. Review all WHIMIS, Occupational Health and Safety and any additional specific safety regulations with maintenance staff prior to completing maintenance requests which require a specific skill set. b. Capital improvement management c. Expense management **HAPPINESS** The Property Manager is responsible for achieving Happiness ofOwner, Guest & Staff through strategic people and property management. **3. **People management** a. Happiness scores of 90% b. Positive Social Media reviews c. Thank You communications from Owners and Guests d. 50% Seasonal Staff Retention e. No negative feedback from Vendors and other parties working or visiting the resort f. Overall positive staff environment **4. **Property management** The Property Manager must strive to deliver, clean, safe and well-maintained resorts to our daily, weekly and seasonal owners and guests meeting Property Visit Survey Score expectations through the maintenance of: a. Grounds,Gates Water supply, Electrical and Septic Systems b. Works closely with the Development team to execute development plan. a. Co-ordinate with siting teams, if required, to meet and exceed sales, development, and new owner expectations. b. 100% compliance with Health & Safety requirements c. Facilities management including Beach, Boats, Marina, Docks, Multi court, Playground, Pool, Splash Pad d. Buildings including rental units, Estate home rentals, Restaurant**, **Welcome Centre e. Amenities management including Propane, Carefree **Key Performance Indicators** 1. Happiness scores through Year End Owner Satisfaction Owner Surveys > =75%+ 2. Guest Surveys: a. Controllable - C