Housekeeping Supervisor

Job description

**Summary of Position**

Responsible for the assistance with the management function of the resort housekeeping and general public areas and meeting/conference rooms to meet or exceed standards of service and quality.

**Key Relationships**
- Internally: _Provide all essential information to department heads and employees.
- Externally: _Continuous contact with all guests requiring exceptional guest relations.

**Qualifications**
- Note: _The following qualification requirements are only representative of minimum levels of education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

**Education**

Essential:1. High School Diploma or Vocational equivalent.

2. Ability to communicate and comprehend both orally and written in English with employees and customers.

3. Ability to compute mathematical calculations.

Desirable: 1. Pursuing a Hospitality & Tourism program.

**Knowledge**

Essential: 1. A minimum of 2 years experience in housekeeping services.

Desirable: 1. Previous resort experience.

**Skills & Abilities**

1. Excellent customer service skills and professionalism in order to maintain an exceptional rapport with customers and employees.

2. Quality orientation.

3. Potential to be trained and coached as a supervisor.

4. Self Starter and ability to motivate others.

5. Problem solving and multi-tasking abilities.

6. Ability to work cooperatively with employees and managers as part of a team.

7. Ability to focus attention on details, prioritize, organize and follow up.

8. Ability to work in a time efficient manner.

9. Ability to maintain confidentiality of pertinent data.

**Mental Effort required to perform the job**:

- Extensive mental attentiveness and listening is required when handling staff and guests.
- Frequently listening to employee and customer complaints and concerns.

**Physical Effort required to perform the job**:

- Heavy lifting required i.e. supplies and related items.
- Frequent walking and ability to handle stairs.
- Moderate degree of bending etc. to make beds and clean lower levels of rooms.

**Duties and Responsibilities**

To include, but not limited to the following activities.
- Laundry Work
- Making-up rooms
- Assisting room attendants to complete work on time
- Completing room make-ups and change-over during slow season
- Completing public rooms work during slow season
- Completing work during unexpected staff shortages, illness and vacations
- Change signs and place new welcome letters on arrival days
- Pick-up laundry from CPS site on changeover day

**Staff Supervision Tasks**
- Assigning staff to sections of rooms to be cleaned - preparing and distributing day sheets.
- Assign extra cleaning jobs as needed.
- Ensure all staff is on task and completing all required duties.
- Training of all new staff - in regard to all aspects of job
- Report any issues with BWR staff and agency employees to rooms division manager.

**Cleaning and Organization of Work areas**
- Ensure all storage areas are in neat order
- Ensure laundry is bagged and delivered to laundry area
- Ensure all storage areas around property are kept in neat order
- Ensure laundry building is kept tidy

**Quality Assurance Tasks**
- Ensure thorough cleaning of rooms
- Ensure rooms are in good general repair - report any issues to Rooms division manager or maintenance
- Room checks - 1 room per staff on any check in or out day
- Ensuring staff is staying for full shift and working entire time
- Ensuring all public room areas are in proper order
- Cottages checks on arrival days - ensure all units are cleaned properly - report any issues to Rooms Division manager

**Planning, Research and Product Improvement**
- Continuous monitoring of general maintenance issues
- Develop new ways to ensure high standard of product delivery
- Work with Rooms division manager in developing on going maintenance system
- Research new and improved products to be used in day to day laundry operation

**Cost Control**
- Monitoring staff breaks - ensuring they are only taking allotted time.
- Ensure Staff is working entire shift.
- Ensure staff stays for entire scheduled shift unless okayed by Rooms Division Manager
- Monitor any overtime - okayed by Rooms Division Manager
- Ensure inventory is recorded and monitored - any discrepancies reported to Rooms Division Manager

**Communications**
- Daily communications with Rooms Division manger as to progress of daily tasks
- Discussions on staff issues e.g. hours, scheduling conflicts, moral, work ethic, completeness of task etc.
- Weekly meetings with Rooms Divisions manager
- Monthly meeting with all room’s division staff

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**Job Type**: Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

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