Administrative Coordinator

2 weeks ago

Bedford, Canada Micco Warehousing & Logistics Full time

_**Administrative Coordinator - Logistics**_

Location: Bedford, Nova Scotia

Type: Permanent, Full-Time

**About us**

Micco Companies is a proudly family-owned group of local businesses with a diverse portfolio spanning warehousing, logistics, restaurant, retail hospitality, fitness, information technology, cannabis, and beverage alcohol industries. Our warehousing division plays a vital role in supporting the operational backbone of our businesses, ensuring efficient storage, handling, and distribution across sectors.

**Position Summary**

**Key Responsibilities**
- Respond promptly and professionally to customer inquiries regarding shipments, inventory, scheduling, and general warehouse services
- Track and update order status, delivery details, and product availability in the system
- Liaise with warehouse operations, logistics, and inventory teams to resolve customer concerns
- Process service requests, returns, and adjustments in line with company policies
- Maintain accurate customer records and documentation in internal systems
- Escalate complex or unresolved issues to the appropriate departments when needed
- Support scheduling of inbound and outbound shipments in coordination with logistics teams
- Ensure all customer interactions reflect the company’s service-first values
- Identify recurring customer issues and contribute to process improvement initiatives
- Provide administrative support for customer accounts and general office duties as needed

**Experience & Essential Skills**
- Minimum 1 year of customer service experience; warehouse or logistics environment strongly preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with warehouse management systems is an asset
- Ability to multitask and prioritize in a busy environment
- Strong problem-solving skills and attention to detail
- Friendly and professional telephone manner

**Education**
- High school diploma or equivalent required

**Working Environment**
- Office-based role located within the warehouse facility
- Primarily desk work involving phone and computer use
- Standard daytime shifts, with flexibility for occasional extended hours depending on business needs

**Language(s)**

English fluency required

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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