Bilingual Customer Service Representative

1 week ago

London, Canada Scholar's Choice Full time

Title

Bilingual Customer Service Representative Level 2

Reports To

Manager of Retail and Customer Service Operations

Summary

This individual also helps to promote continued customer interest in the company’s products and services and supports the company with tenders and large quotes.

Core Competencies
- Customer Focus
- Communication
- Mediating and Negotiating
- Problem Solving
- Adaptability / Flexibility
- Result Focus
- Creative and Innovative Thinking
- Ethics and Integrity
- Accountability and Dependability
- Teamwork
- Motivated by satisfied customers.

Job Duties
- Handle customer concerns by providing solutions, within a reasonable time frame to ensure the customer is satisfied.
- Identify customer needs or desires to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Address client inquiries regarding status of orders, payment, refunds, etc.
- Prepare, review, and print the daily batch invoicing.
- Enter and process Purchase Orders
- Perform the daily balancing process for all types of payment.
- Prepare, print, and send customer invoices and consolidated statements
- Prepare and submit large sales quotes as per request.
- Review, prepare and submit tenders within the deadlines.
- Invoice trigger set up
- Work with retail and other departments when necessary to resolve customer concerns.
- Learn about the products inside and out to be able to answer any questions from customers.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Enter new customer data and update changes to existing accounts in the corporate database.
- Investigate and troubleshoot customer service issues.
- Appropriately communicate brand identity and corporate position.
- Respond to customer service calls in a courteous, professional and timely manner.
- Provide customer support and troubleshooting services via telephone.
- Perform other duties as assigned.

**Requirements**:

- High school diploma/GED required (College degree preferred)
- ECE background, teacher, daycare worker, etc.
- 2+ years' experience in a customer service/sales role
- Proficiency with MS Office
- Ability to work well in a team environment
- Strong sense of professionalism and discretion required
- Exceptional verbal communication skills.
- Excellent listening skills.
- Strong written communication skills.
- Ability to work individually and as part of a team.
- High level of integrity and work ethic.
- Experience with customer relationship management software.
- Bilingual
- Netsuite experience an asset.

Pay: From $44,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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