Bilingual Customer Success Representative

Kihachiro Onitsuka founded ASICS in 1949 to realize his desire to nurture the youth of Japan through sports and contribute to the development of society. Our founding philosophy, "Anima Sana In Corpore Sano (A Sound Mind in a Sound Body)", represents our wish for people all over the world to live healthful and happy lives in both body and mind. The ASICS brand is especially well known for its connection to running and for producing extremely high-quality running shoes. To strengthen our commitment to runners, we are expanding our investment in running-related digital services, i.e. running event technology (Race Roster), AI run-coaching apps (the ASICS Runkeeper app), and other exciting platforms that will help us better serve the running industry. Combined, these projects and products makeup ASICS Apps. Our mission―in the past, today, and into the future―is to contribute to a healthful and sustainable society and to bring joy to the people of the world through sports. Sports are an important element in living longer healthy lives, in feeling more fulfilled, and in crossing national and cultural boundaries to bring the world together. If you are looking to join a fun and innovative company focused on the booming digital health and fitness industry, this is the place for you **Position Overview** **Product Line** This role will be working with both the Race Roster and Runkeeper products. **Work Location** **Responsibilities** - Work closely with the Customer Success team to answer incoming inquiries in English and French from event organizers, event participants and app end-users to ensure a positive customer experience - Offer empathy, support and creative solutions to technical problems with event organizers, event participants and app end-users - Work closely with Customer Success leadership to identify themes, offer solutions and make educated recommendations to our technical team - Submit product bugs & enhancement (Race Roster and Runkeeper) requests on behalf of the Customer Success Team - Complete projects and tasks that directly impact the success of our customers and end-users - Meaningfully participate in diversity and inclusion initiatives across the ASICS Apps teams - Work effectively across departments to help exceed customer expectations - Prioritize workload and manage multiple tasks at once - Other duties as directed, including the potential for various ad hoc or special projects as assigned **Education & Experience** - Post-secondary education is preferred - 1-3+ years experience in a professional services environment - Strong customer service skills with a demonstrated ability to communicate in English and French - Strong organization and data management skills - Available for a Tuesday to Saturday or Sunday to Thursday work week - Experience in troubleshooting simple and complex customer challenges - Eager to provide superior customer service and build relationships - Ability to show empathy when needed - Self-motivating, results-driven, top performer - Tech savvy - Bilingual English/French **Performance Measures** - Effective completion of assigned tasks - Efficient use of time and resources - Continuously learning and improving in your role - Quality of work performed - Ability to communicate effectively with other employees at all levels of the organization All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, sex, place of origin, ethnic origin, ancestry, citizenship, creed, record of offences, genetics, disability, age, marital status, family status, veteran status, or fitness level. **Benefits**: - Casual dress - Dental care - Extended health care - Vision care Application question(s): - Are you bilingual in English/French? **Education**: - Secondary School (preferred) **Experience**: - Customer service: 1 year (preferred) Work Location: Hybrid remote in London, ON