Service Advisor

Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as a **Service Advisor with Scarborough Toyota**

**About Scarborough Toyota**:
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Scarborough Toyota has become the premier dealership in the Toronto region and has the largest on-site inventory in Canada. At Scarborough Toyota, we aim to provide exceptional customer service and build long lasting relationships with our customers and co-workers.

**As an Service Advisor, a typical day might include the following**:

- Greet each customer in a prompt and courteous manner, and ensure they will be helped momentarily.
- Communicate with customers to determine the nature of the mechanical problems or issues.
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed.
- Handle telephone inquiries regarding work in process and appointments, retrieve customer and vehicle data and return phone messages promptly.
- Schedule appointments using dealership approved forms.
- Maintain a dealership-prescribed standard for “hours per customer repair order written”.
- Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work.
- Keep a daily log of repair orders written, status as well as carryovers.
- Handle customer complaints and misunderstandings.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Explain optional services, warranty information and policies to customers.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.

**This position might be right for you if**:

- You have a valid G driver’s license
- You have the ability to drive both automatic and manual vehicles
- You pay attention to details. You ensure all work is completed accurately and with precision in a timely manner.
- You are able to work in a fast-paced environment. You demonstrate multitasking abilities while working under pressure.
- You are self-motivated and driven. You volunteer for new challenges and responsibilities, all while maintaining high energy and an engaging level of enthusiasm.

**Why Should You Apply?**
- Offer a Competitive Compensation Structure
- Group Benefit Plan after three months of employment
- Excellent growth and advancement opportunities
- Great team-oriented atmosphere
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- #HP1_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON M1L 2L6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- G Class Driving License (required)

Work Location: In person