Current jobs related to Workplace Operations Technical Lead Americas - Montréal - WSP
-
Americas Sales Operations Lead
1 week ago
Montréal, Canada Syntax Systems Ltd. Full timeSyntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and...
-
Lead, Technical Account Manager, Americas
3 days ago
Montréal, Canada Hivestack Full timeFour and a half years ago, we set out to revolutionize the conventions of traditional out of home media buying. We started by developing the most innovative programmatic digital out of home buying platform in the world. We designed and engineered it to deliver more measurable value and location-based impact than anyone else thought possible. We draw on the...
-
Digital Workplace- Technical Product Owner
1 week ago
Montréal, Canada Kruger Inc. Full timePOSITION OVERVIEW_ This role will be responsible for defining and driving the vision, strategy, and roadmap for digital workplace solutions within the organization. This role will also be responsible for overseeing the migration of Windows operating systems across the organization. This role requires a deep understanding of end-user computing technologies,...
-
Technical Sales Manager
3 weeks ago
Montréal, QC, Canada Lallemand Bio-Ingredients Full timeBIOTECH / FERMENTATION GROUP Our yeast-based specialty fermentation nutrient portfolio supports the biotechnology and industrial fermentation sectors. With expanded R&D capabilities and the launch of our Lalmedia range, we are accelerating growth in this space. We are seeking a Technical Sales Manager to lead commercial expansion in North America for our...
-
Technical Sales Manager
3 weeks ago
Montréal, QC, Canada Lallemand Bio-Ingredients Full timeBIOTECH / FERMENTATION GROUP Our yeast-based specialty fermentation nutrient portfolio supports the biotechnology and industrial fermentation sectors. With expanded R&D capabilities and the launch of our Lalmedia range, we are accelerating growth in this space. We are seeking a Technical Sales Manager to lead commercial expansion in North America for our...
-
Technical Sales Manager
1 day ago
Montréal, QC, Canada Lallemand Bio-Ingredients Full timeBIOTECH / FERMENTATION GROUP Our yeast-based specialty fermentation nutrient portfolio supports the biotechnology and industrial fermentation sectors. With expanded R&D capabilities and the launch of our Lalmedia range, we are accelerating growth in this space. We are seeking a Technical Sales Manager to lead commercial expansion in North America for our...
-
Workplace Experience Lead
2 weeks ago
Montréal, Canada Noze Full timeDisease detection through smell? That's right. With every breath, we release a health snapshot right into the air. This is the body's hidden language, and up until now, it's gone unnoticed. We're changing that. Inspired by nature and with a boost from NASA, we've developed the world's first fully-integrated diagnostic breathalyzer. It's capable of decoding...
-
Technical Lead
2 weeks ago
Montréal, Canada National Bank of Canada Full timeA career as a Technical Lead in the Unified Communication team, IT sector, at National Bank means acting as a leader in your area of expertise, aligning the different solutions from IT suppliers to deliver sector projects, and support the architects, the Product Owner in achieving the Bank's strategic objectives and offering coordination of activities and...
-
Program Coordinator, Latin America
1 week ago
Montréal, Canada Rights and Resources Group Full timeThe Rights and Resources Initiative (RRI) is a global coalition of more than 150 organizations dedicated to advancing the forest, land, and resource rights of Indigenous Peoples, local communities, Afro-descendant Peoples, and in particular the women within these groups. RRI’s members capitalize on each other’s strengths, expertise, and geographic reach...
-
Envision Technical Lead
1 week ago
Montréal, Canada WSP Full timeENVISION TECHNICAL LEAD MONTREAL, QUEBEC **The opportunity** **Why choose WSP?** - We value and are committed to upholding a culture of inclusion and belonging - Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully...
Workplace Operations Technical Lead Americas
2 weeks ago
***
To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Technical Lead. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Workplace operations with a primary focus on the services within the designated Hub.
**MAIN RESPONSIBILITIES**
Related to Workplace services and infrastructure:
- Acting as senior agent representing all operational activities.
- Mentoring and providing oversight, coaching, and training to technical support staff.
- Guiding team members with troubleshooting technical issues.
- Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security.
- Contributing to all operational activities as needed.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Be the point of contact when it comes to technical escalations.
- On-board new technical support team members.
- Monitor service performance and report on metrics.
- Establish work specifications and technical direction.
- Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices.
- Participate in a follow the sun model to ensure global support.
- Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity.
- Participate and collaborate in implementing new requirements and/or new services.
- Participate and coordinate the work associated to preventive maintenance. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
**ACADEMIC AND EXPERIENCE REQUIREMENTS**
- Bachelor’s degree in information technology, Computer Science, Engineering, or related field. Master’s degree an asset.
- At least 8+ years relevant and practical experience in a Workplace operations role and technical leadership.
- Advanced in-depth and broad knowledge of Workplace services and infrastructure.
- Vendor certifications not a requirement, proven practical experience preferred.
- Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
- Experience of working within ITIL aligned Service Management organisation.
- Knowledge of the core Microsoft services:
- Active Directory
- Exchange and Exchange Online
- Teams and SharePoint-
**SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS**
- Excellent written and spoken English is required.
- Competency in French or Spanish is an asset.
- Excellent interpersonal and communication skills, able to interact with all layers of management, across Hub and workstream boundaries.
- Able to serve as a strategic advisor and contribute to overall IT service performance.
- Can translate complex business and technical needs into objectives and deliverables.
- Ability to work independently across multiple areas with general business direction, as needed.
- Strong ability to lead, coach, and mentor employees at all levels.
- Strong organizational and project management skills, with excellent documentation abilities.
- Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to highly complex problems.
- Demonstrated experience in understanding and demonstrating compliance with information security requirements.
- Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
