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Lead, Technical Account Manager, Americas

2 weeks ago

Montréal, Canada Hivestack Full time

Four and a half years ago, we set out to revolutionize the conventions of traditional out of home media buying. We started by developing the most innovative programmatic digital out of home buying platform in the world. We designed and engineered it to deliver more measurable value and location-based impact than anyone else thought possible. We draw on the strength of our diverse and passionate talents, our collaborative approach, and our visionary perspectives to generate growth for our clients in forward-thinking, transparent, and measurable ways.

**About this opportunity**

We are seeking an experienced Lead, Technical Account Manager who will oversee a portfolio of new and existing business with Publisher partners across the Americas region. This is a hands-on opportunity that requires quick problem-solving skills, acute attention to detail and the ability to manage multiple priorities in a complex and exciting technical environment. You will help drive customer satisfaction, product adoption, business growth and shape our client service strategy across the Hivestack product offering.

**How You'll Make an Impact**:

- Deliver platform demonstrations and communicate clear positioning in market and point of differentiation vs competition. Provide platform training to promote adoption with Publisher partners, ensure internal operational efficiency and maximize monetization of inventory available.
- Drive confidence and build trusted relationships with Publisher partners, proactive in managing expectations and communications.
- Represent the voice of the customer in requesting new platform capabilities and testing new features, products and solutions with Hivestack Product and Development teams.
- Proactively identify and ask questions that address challenges and support escalations, providing support to Hivestack teams, in investigating solutions for technical and operational challenges.
- Work closely with multiple business units to develop, improve and optimize our strategy to meet technical challenges, and evolve our product in a rapidly changing environment.
- Responsible for tracking and reporting on portfolio-specific contractual goals on a regular basis.
- Lead a team in technical account management, planning and monitoring team participation and volume, delegating responsibilities, identifying gaps and barriers and opportunities for improvement or additional resources needed.
- Support effective recruitment efforts and talent development, providing ongoing feedback that helps direct reports improve their performance and career growth.
- Role model Hivestack values and act as a proven leader who can inspire, motivate and drive scaled team performance.

**What do you need to perform in this job**:

- Strong Tech savviness, enthusiasm and passion for technology, curiosity of the tech space
- 4+ years in a client facing platform technical support role in a web-based environment and 2+ years supervisory experience
- University degree in related field
- Relevant Technical Account management experience or any equivalent experience Able to grasp customers' needs, listen to their needs and suggest timely solutions. Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Able to communicate complex information to non-technical audiences.
- Solid technical background with hands on experience in digital technologies, preferably in ad tech.
- Experience in managing multiple stakeholders and projects
- Team player
- Ability to prioritize and manage your time
- Experience and strong knowledge in Microsoft Office and Salesforce
- Fluent in English (spoken and written)

**What We'll Bring to the Table**
- An opportunity to grow with a dynamic global company with personal and professional growth
- Work with a small collaborative team where you can directly impact both product and culture
- Benefits, healthcare, wellness allowance and work from home office perks
- RRSP matching program