Full-time Medical Office Receptionist/administrator

4 days ago

Edmonton, Canada Women's Health Clinic of Edmonton Full time

**PURPOSE**

The purpose of the Medical Office Receptionist is coordinating the daily administration of physicians, employees, visitors, and patients. This position includes a combination of customer service and administrative duties to tend the patients and facilitate in the efficient running of the office.

**DUTIES & RESPONSIBILITIES**
- Greet office visitors and managing patient intake
- Answer phone calls and direct phone traffic
- Receive and communicate messages
- Schedule appointments for patients
- Screen patients for COVID-19 symptoms
- Maintain patient health records
- Enter patient demographic information into EMR
- Answer patient questions and provide direction on appointments and lab work
- Provide support and compassion to patients
- Manage incoming maternity referrals and scheduling
- Communicate with appropriate facilities for patient services and records
- Accept and distribute incoming and outgoing mail and deliveries
- Maintain cleanliness of waiting area
- Tend to a variety of patient follow-up tasks delegated by the physician
- Offer suggestions to assist the clinic in running smooth

**ADDITIONAL DUTIES (may include)**
- Billing and claim submissions of clinical procedures
- Clinic champion/lead of various duties (IT/telecommunications, fire marshal, form editing)
- Ordering medical and/or office supplies; maintaining supplies budget
- Maintain surgical OR information system (Connect Care)
- Manage incoming gynecology referrals and scheduling
- Instrument sterilization and/or maintenance of reprocessing equipment

**BEHAVIOURS & CHARACTERISTICS**
- Excellent oral and written communication skills
- High level of organizational and time management skills
- Ability to maintain accuracy and follow directions while doing multiple tasks or working under tight timelines
- Adaptability and willingness to learn
- A mature and professional attitude toward the human body, wellness, and disease processes
- Interpersonal skills to establish a professional rapport with and instil confidence in patients
- Assist patients to feel comfortable before, during and after their visits; provide support and compassion to patients
- Ability to deal effectively with behaviours that can be demonstrated by people in distress
- Maintain patient confidentiality and the ability to be discreet and thoughtful
- Ability to work independently
- Assume responsibility associated with any duties that may be delegated by the doctor or manager
- Honest, ethical, and professional demeanor
- Maintain a “can-do” approach/demonstrate optimism
- Deliver and promote excellent patient care and customer service

**QUALIFICATIONS**
- High School Diploma
- Medical Office Assistant Diploma; or,
- Post-secondary education in a related field; or,
- Minimum of 3-years experience working in a medical clinic environment; preferred experience in obstetrics and/or gynecology fields
- EMR (Accuro experience considered an asset) and Netcare experience

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- medical office: 2 years (required)

Work Location: In person

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