Inside Sales Representative

**Hi, we are ecobee.**

ecobee introduced the world's first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

**Why we love to do what we do**:
We're helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we're proud of what we've done so far, there's still a lot we can do—and you can be part of it.

**Join our extraordinary team.**

We're a rapidly growing global tech company headquartered in the heart of downtown Toronto with offices in Toronto, Canada and Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We're always looking for curious, talented, and passionate people to join our team.

**Who'll You Be Joining**:
As an Inside Sales Representative out of our Toronto office that services our North American clients, you will learn to know our products inside and out and spend your days providing clients with solutions using our ecobee lineup of smart thermostats.

From processing warranty requests, cold calling prospective wholesalers and contractors, to maintaining and growing current customer relationships, you'll be the point person for your appointed Regional Sales Managers (RSMs) in-field.

**How You'll Make an Impact**:

- Process all return requests from Pro Channel partners
- Work closely with peers and other departments to resolve return enquiries
- Analyze product return data and create reports for team visibility
- Proactively communicate status updates and relative timelines to customers
- Manage a defined territory and support its sales and marketing initiatives, conducting both reactive inbound and proactive outbound calls
- Setting up appointments, providing updates and local demand analysis for the RSMs and answering questions about client accounts and marketing information
- Support the RSMs to support field activities and growth initiatives
- Partner with our wholesalers to increase product knowledge, sales, reduce returns and increase market share of our products at the contractor level
- Coordinate timely and accurate records of all Market Coverage activities and detail in Salesforce CRM

**What You'll Bring to the Table**:

- You have 2+ years of sales (inside, or in-field), marketing, or call centre experience
- Solid as a rock organizational and time management skills
- Experience in a multi-stepped conceptual sales process
- Client service is your north star, it's what guides everything you do
- People say you're a great listener and fabulous communicator. If you can do both in English and French, all the better
- Proven ability to self-manage, take initiative, and see things through to completion; you're a starter AND a finisher
- Strong working knowledge of MS Office and CRM tools (Salesforce would be great)

**What happens after you apply**:
**Interview Process**:

- A 30-minute phone call with a member in Talent Acquisition
- A first round virtual interview for 45 minutes with our Director of Inside Sales - expect technical, behavioural and situational questions
- The final step is another 60 minutes virtual interview with some other key member of the team

**With ecobee, you'll have the opportunity to**:

- _Be part of something big: _Get to work in a fresh, dynamic, and ever-growing industry.
- _Make an environmental difference: _Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- _Expand your career: _Learn with our in-house learning enablement team, grow with our quarterly hackathons, and enjoy our generous professional learning budget.
- _Put people first: _Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- _Play a part on an exceptional culture: _Enjoy a fun and casual workplace with an open concept office, located at Corus Quay.