Customer Service Representative

2 weeks ago

St Catharines, Canada CHC Paint & Body Shop Supplies Full time

**Job title Customer Service Representative**
Reports To General Manager

**Job purpose**
- Provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Duties and responsibilities**
- Manage large amounts of incoming calls.
- Identify and assess customer’s needs and achieve satisfaction
- Build sustainable relationships and trust with customers’ accounts through open and interactive communication.
- Help support solutions provided by manager regarding customer complaints.
- Follow communication procedures, guidelines and policies.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Common Product knowledge
- Processing orders, purchases, returns and other admin duties to support store manager.
- Fill in for absent delivery driver
- Support managers by accepting and counting shipments.

**Qualifications**
- Full G License, 3 years driving experience
- Strong phone skills
- Ability to stay calm when customers are stressed or upset.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Organizational skills to manage all customer needs.

**Working conditions**
- Driving vehicle on daily basis.
- Working outdoors while loading and unloading
- Exposed to contaminants such as exhaust and paint fumes
- Sometimes deal with sound or noise levels that are distracting or uncomfortable

**Physical requirements**
- Lifting and loading deliveries up to 50 lbs.
- Carrying products in and out of shops
- Standing for long periods of time
- Using muscles to lift, push, or carry heavy objects

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- St. Catharines, ON L2P 1A2: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

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