Housekeeping Supervisor

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant**

As a Housekeeping Supervisor, you set the pace and tone for your team—leading by example to deliver consistent, high-quality service. Whether you’re supporting the Housekeeping Manager or leading the team on your own, you keep daily operations on track, ensure high standards for cleanliness and presentation, and foster a positive team culture. Your leadership creates a productive, supportive environment where team members are motivated to take pride in their work.

This role blends hands-on work with leadership and problem-solving. You lead with clarity and professionalism, adapt easily to changing priorities, and build strong working relationships across departments to keep operations seamless.

**A day in the life**
- Leading and supporting the housekeeping and laundry teams to ensure all guest rooms and linens meet resort standards
- Running pre-shift meetings to align the team on daily priorities, special requests, and operational updates
- Assigning room assignments, deep cleans, and project tasks based on occupancy levels and business needs
- Managing call-outs by coordinating on-call staff based on availability, guest volume, and shift coverage
- Assisting hands-on with room cleaning, resets, laundry, and seasonal deep cleaning projects as needed
- Conducting regular room inspections and providing timely coaching to ensure consistent quality
- Coordinating with the Front Desk and Facilities teams to manage early check-ins, maintenance needs, and guest priorities
- Responding to guest service requests, including special setups and VIP amenities
- Overseeing the laundry room to ensure it remains clean, organized, and compliant with health and safety standards
- Tracking room statuses, supply levels, and shift activity using Asana, 7shifts, and internal systems
- Supporting the recruitment, onboarding, and on-the-job training of new team members
- Acting as the shift lead in the absence of the Housekeeping Manager to ensure continuity of operations

**What we hope you'll bring to the team**
- At least one year of supervisory or team leadership experience, ideally in a hotel, resort, or similar operational setting. Housekeeping experience is preferred but not required
- Strong time management and organizational skills, with the ability to prioritize tasks and adjust plans quickly based on occupancy and staffing levels
- A natural ability to coach and support others, offering clear direction, encouragement, and feedback
- Confident decision-making skills and a proactive approach to problem-solving and guest service
- Adaptability and resilience in a fast-paced, guest-focused environment
- Physical ability to perform housekeeping tasks, including lifting up to 30 pounds and standing or walking for extended periods
- Open availability, including weekends and holidays, to support business needs and operational flexibility

**What's in it for you**
- This position offers a competitive wage of $24-$27 per hour, based on experience and internal equity.
- Extended health and dental benefits after three months of employment.
- An award-winning workplace, recently recognized as Outstanding Workplace of the Year.
- Personal and professional development opportunities.
- Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family.

**Job Types**: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Work Location: In person