Member Services Representative

6 days ago

Hamilton, Canada Crunch Fitness -Waterdown Full time

**Requirements**:

- Fluent in English
- Proficient reading and writing skills
- Computer Skills

**Special Skills**
- Strong customer service skills

**Responsibilities**
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Schedule member services: tanning, classes etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties

**Meetings**:

- Monthly or Weekly Department Meetings Employee Training Meetings

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