Member Services Representative

4 days ago

Hamilton, Canada Crunch Fitness -West Hamilton Full time

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations.

**Your Role**:
A Member Services Representative (MSR) is responsible for providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

**Job Summary**:

- Greet all members and guests with a smile and wish them well as they exit the club.
- Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN
- Always maintain a positive and professional disposition.
- Ensure all secure check in procedures are always implemented.
- Assist in all projects as delegated by club management.

**Our Ideal Member Service Representative**:

- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Working with Crunch Gives You**:

- Ongoing training and development to ensure a long and successful career path
- Opportunities for advancement
- Free membership
- Fun team building events and a fun, energetic atmosphere to come to every day

At Crunch we Speak, Own, Understand and Live our Core Values.

**RESPONSIBLE**

**KIND**

**INCLUSIVE**

**FUN**

**ALTERNATIVE**

**INNOVATIVE**

**PASSIONATE

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