Member Services Representative-ancaster
5 days ago
Crunch Fitness is looking for energetic, enthusiastic people that are GREAT at Customer Service and can provide a GREAT Member and Guest Experience.
**Reports to**:
Manager
**Requirements**:
Fluent in English
Proficient reading and writing skills
Computer Skills
**Special Skills**:
Strong customer service skills
**Responsibilities**:
Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
**Schedule member services**: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
**Meetings**:
Monthly or Weekly Department Meetings Employee Training Meetings
This position is monday to fri from 12pm to 6pm
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