Wellness Experience Specialist

6 days ago

Port Coquitlam, Canada Bugü Wellness Inc Full time

Bugü Wellness club is a space offering hot and cold contrast therapy, ice baths, and sauna services aimed at enhancing muscle recovery and promoting overall well-being. Our mission is to provide a rejuvenating environment where clients can achieve relaxation, recovery, and resilience.

**Position Overview**:
**Key Responsibilities**:

- Greet and welcome clients, ensuring they feel comfortable and well-informed about their sessions.
- Guide clients through Bugü’s wellness services, including cold plunges, saunas, and recovery programs.
- Offer exceptional customer service, responding to questions and concerns in a timely and friendly manner.
- Maintain the cleanliness and organization of the wellness space, including prepping the ice bath and sauna areas.
- Manage client bookings, check-ins, and payments via our booking system.
- Upsell membership packages, private sessions, and upcoming wellness events.
- Assist with the planning and execution of special events or collaborative sessions with local businesses.
- Educate clients about the benefits of our services and offer recommendations based on their wellness goals.
- Collaborate with the social media team to create content, capture client testimonials, and promote the Bugü experience.

**Qualifications**:

- high school diploma or GED
- Passion for wellness, health, and recovery.
- Excellent communication and interpersonal skills.
- Experience in a customer-facing role, preferably in a wellness or spa environment.
- Ability to manage time and tasks efficiently in a fast-paced setting.
- Basic knowledge of sauna, cold therapy, or fitness recovery is a plus.
- Flexibility to work some evenings, weekends, and special events.

**Perks**:

- Free access to Bugü Wellness services.
- Opportunities for professional growth within the wellness industry.
- Be part of a supportive, tight-knit team passionate about health and recovery.

**Job Type**: Part-time

Pay: $18.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- wellness: 1 year (preferred)

Work Location: In person

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