Front Desk Agent

1 week ago

Halifax, Canada Sutton Place Full time

Luxurious hotel living with classic European style, The Sutton Place Hotel's luxury hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.

Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.

Our dedication to the health and safety of our guests, employees and partners is paramount and we follow our Pure**Clean** program
- Staying Safe Together.

Front Desk Agent
- Key Responsibilities_
- Check-in and check-out services
- Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or on the telephone
- Providing information to guests about the hotel and the surrounding area
- Maintaining and securing a cash float for guest transactions and currency exchange; participating in upsell programs to ensure maximum profitability
- Adhere to all established credit and inventory control procedures
- Present statement of charges to departing guests and receive payment
- Identify and record special billing instructions and notify Accounting
- Minimize loss of revenue by adhering to all established credit and inventory control procedures
- Ensure the security of keys, company and guest information
- Accurate and secure gathering of guest information and use of computerized equipment and property management system
- Assisting with emergency response as required
- Qualifications:_
- This is an excellent opportunity for a warm, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
- Strong attention to detail
- Proven interpersonal and problem-solving abilities
- Previous experience as a Front Desk Agent at a luxury property a definite asset
- Flexibility in shifts is essential, as evening shifts will be required.
- Position requires continuous standing and walking throughout the shift.
- Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
- This position starts August 17th, 2020

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE

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