Front Desk Agent

2 weeks ago


Halifax, Canada Courtyard by Marriott Halifax Downtown Full time

Front Desk Agent

We are currently seeking a Front Desk Agent. Applicants must be available to work up to 40 hours a week, with open availability to include, days, evenings, overnights, holidays and weekends.

Not suitable for students.

Position Summary

Responsibilities and Duties
- Provide outstanding customer service in a pleasant, courteous, professional manner.
- Greets and processes guests promptly upon arrival.
- Reviews reservations and assigns rooms based on availability, special requests and hotel promotions.
- Answers phone and guest inquiries efficiently.
- Making of reservations or appointments for guests whom want to experience local entertainment or services.
- Exceeding guests’ expectations by anticipating the services they may require and suggesting local venues to enhance the guest experience.
- Communicates with housekeeping and maintenance departments to ensure prompt responses to guest needs and requests. Qualifications and

**Required Skills**:

- Excellent customer service and communication skills
- Professional appearance is a must.
- Ability to handle guest complaints, follow up on requests and issues promptly and efficiently.
- Cash control experience needed.
- Ability to work in a multi-tasked environment.
- Basic computer skills required
- 2 years experience as a GSA preferred.

**Job Types**: Full-time, Part-time
Part-time hours: 8-40 per week

**Salary**: $15.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)


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