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Restaurant Manager

3 weeks ago

Ottawa, Canada Siam Bistro Full time

**Job Summary**
We are an authentic Thai restaurant that has been established for over 30 years in a trendy neighbourhood near the centre of Ottawa. Our success hinges on balancing a warm in-house dining atmosphere familiar to many regular customers, together with a bustling take-out counter during rush hour that serves-up exceptional value. We are seeking an experienced and dedicated Restaurant Manager who can oversee daily operations, ensure smooth and efficient service, and uphold our high-quality standards of hospitality.

**Key Responsibilities**
- Prepare the staff schedule, train new staff members, strike a balance between managing staff performance and maintaining a harmonious team environment.
- Greet guests upon arrival, manage reservations and special requests, follow-up on satisfaction.
- Resolve customer complaints professionally, address issues arising, adapt when needed.
- Brief the restaurant owner regularly on what is going well and what could be improved.
- Monitor inventory, order supplies, oversee deliveries, maintain relationships with suppliers.
- Manage financial transactions, including cash handling, and daily sales reporting.
- Ensure high presentation standards, verify that cleaning and maintenance is done systematically.
- Ensure practices consistent with health, safety, and sanitation regulations, liaise with inspectors.

**Skills and Qualifications**
- Diploma in hospitality and food service management.
- Proven experience as a Restaurant Manager or similar role in the food service industry.
- Certificates for Smart Serve, Food Handling, and WHMIS.
- Strong management skills.
- Ability to work in a fast-paced environment while remaining calm under pressure.
- Strong organizational skills to manage multiple tasks effectively.
- Excellent communication and interpersonal abilities.
- Excellent customer service skills.
- Knowledge of Thai cuisine is a plus.
- French language proficiency is a plus.
- Thai language proficiency is a plus.
- Ability to work flexible hours and on call, including evenings, weekends, and holidays.

**How to apply**

Pay: $3,760.00 per month

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call

**Education**:

- DCS / DEC (required)

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English (required)
- Thai (preferred)
- French (preferred)

Licence/Certification:

- Smart Serve (required)
- Food Handler Certification (required)
- WHMIS Certification (required)

Work Location: In person

Application deadline: 2025-02-12