Restaurant General Manager

**Position Overview**:
Sultan Ahmet Turkish Cuisine, one of Canada's most celebrated and fastest-growing Turkish restaurant brands, is seeking an experienced and dynamic *General Manager* for our Ottawa location. We are looking for a passionate professional with a proven track record in the food and hospitality sector, capable of managing a large team of 25-30 employees. This is an exciting opportunity for a seasoned leader to be part of a prestigious and high-performing restaurant.

**Key Responsibilities**:
As the General Manager, you will play a pivotal role in ensuring the smooth operation of our Ottawa location. Your primary responsibilities will include:
**1. Operations Management**:

- Oversee daily restaurant operations to ensure efficiency and excellence.
- Develop and implement operational procedures to maintain the highest standards of food quality, cleanliness, and safety.
- Monitor inventory and coordinate with suppliers to ensure the timely availability of ingredients and materials.

**2. Staff Leadership and Development**:

- Manage, mentor, and lead a diverse team of 25-30 employees, including waitstaff, kitchen staff, and supervisors.
- Create staff schedules, ensuring optimal coverage and adherence to labor laws.
- Facilitate staff training programs to maintain high service standards and foster a positive team culture.
- Address staff concerns and resolve conflicts promptly and effectively.

**3. Financial Management**:

- Control and monitor food costs to meet budgetary targets while maintaining quality.
- Ensure accurate cash handling, financial reporting, and adherence to financial policies.
- Drive profitability by identifying cost-saving opportunities without compromising customer satisfaction.

**4. Customer Experience**:

- Maintain a customer-first culture, ensuring all guests enjoy an exceptional dining experience.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Collect and analyze customer feedback to implement improvements.

**5. Compliance and Reporting**:

- Ensure compliance with all health and safety regulations, including food handling protocols.
- Conduct regular audits of the restaurant to uphold brand standards.
- Report directly to senior management on performance metrics, challenges, and achievements.

Qualifications:
To excel in this role, you should possess the following qualifications:

- Experience: A minimum of 5 years in restaurant management, with experience managing teams of 25 or more employees.
- Industry Knowledge: Strong background in the food and hospitality sector, with a deep understanding of restaurant operations and food cost control.
- Leadership Skills: Demonstrated ability to lead and inspire a diverse team in a fast-paced environment.
- Customer Service: Exceptional customer service skills with a passion for creating memorable dining experiences.
- Financial Acumen: Strong financial management skills, including experience with budgeting, cost control, and profitability analysis.
- Problem-Solving: Excellent organizational and decision-making abilities, with a proactive approach to resolving issues.
- Availability: Willingness to work a 6-day work week, including weekends and holidays as required.

**Compensation**:

- Annual Fixed Salary: $60,000 to $70,000 CAD Starting
- Additional Benefits: Opportunities for professional growth within a rapidly expanding restaurant chain.

**Why Join Sultan Ahmet Turkish Cuisine?**

Sultan Ahmet Turkish Cuisine is more than a restaurant; it is a celebration of authentic Turkish flavors, culture, and hospitality. With a 4.8-star Google rating and over 20,000 combined reviews across locations, we are proud t

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 5 years (required)

**Language**:

- English (required)

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

Expected start date: 2025-01-11