Technical Support Analyst

2 weeks ago


Montréal, Canada OneOcean (Canada) inc Full time

Education: No degree, certificate or diploma
- Experience: 5 years or more
- **Work setting**:

- Information technology (IT) infrastructure
- ** Tasks**:

- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide customer service
- ** Supervision**:

- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:

- Information technology infrastructure library (ITIL) Certification
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Jira
- ** Area of specialization**:

- Project management
- Technical support
- ** Transportation/travel information**:

- Willing to travel
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Bonus
- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- ** Long term benefits**:

- Long-term care insurance
- Maternity and parental benefits
- ** Other benefits**:

- Paid time off (volunteering or personal days)
- Parking available
- Wellness program
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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