Monitoring Agent

2 weeks ago

Hamilton, Canada iGuard360° Full time

iGuard360° is a full-service security company, providing innovative and reliable security solutions to condominiums and corporate clients. We are committed to ensuring the satisfaction of both our clients and our personnel, which has earned us recognition in the industry for maintaining valued long-term employees and delivering exceptional security services.

**Responsibilities**:

- Monitor surveillance cameras and respond to alarm notifications in real-time within a GSOCC environment.
- Utilize investigative skills to detect and document suspicious activities such as theft, trespassing, fraud, property damage, and unauthorized entry.
- Follow established apprehension guidelines and procedures for managing security risks, leveraging your experience in loss prevention.
- Engage with two-way audio and video systems to deter criminal activity and unauthorized access.
- In case of an emergency, dispatch on-site security personnel, mobile patrol units, emergency services (police, fire, ambulance), and/or designated contacts (owners, property managers).
- Collaborate with law enforcement when necessary to report incidents or provide video evidence.
- Prepare and maintain detailed electronic incident reports for both the company and police services as required.
- Perform routine system checks on monitoring equipment and software to ensure proper functionality, and report any abnormalities or concerns to management.
- Work with the Operations team to assess monitoring locations and prioritize critical surveillance cameras.
- Maintain accurate shift logs, reports, and activity records, ensuring timely submission of all necessary documentation.

**Qualifications**:

- Minimum of 1-2 years of experience in security, video surveillance, or loss prevention.
- Experience with theft detection, fraud investigation, and shoplifting apprehension is highly desirable.
- Thorough understanding of relevant laws, such as Section 494 of the Criminal Code of Canada and the Trespass to Property Act.
- Strong tactical communication and de-escalation skills.
- Proficient in using video monitoring systems, alarm systems, and reporting platforms.
- High level of personal integrity and professionalism, with a clean criminal record.
- Ability to multitask, prioritize, and make timely decisions based on established guidelines.
- **Education / Experience**:_
- Minimum 1-2 year of work experience in video surveillance and alarm monitoring
- High School, College Diploma
- Must have a valid Security License
- Must have Loss prevention experience
- Post secondary education in Criminology (or a similar field), or a suitable combination of education and experience an asset

**Job Types**: Full-time, Part-time, Permanent

Pay: $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you available for Mornings, Afternoons or Nights?
- How many years of Video Surviellance experience do you have?
- What is your means of travel to get to work and home?

**Experience**:

- Video Surveillance: 2 years (required)
- Loss prevention: 2 years (required)
- Security: 2 years (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

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