Monitoring Agent

3 days ago

Hamilton, Canada iGuard360° Full time

iGuard360° is a full-service security company, providing innovative and reliable security solutions to condominiums and corporate clients. We are committed to ensuring the satisfaction of both our clients and our personnel, which has earned us recognition in the industry for maintaining valued long-term employees and delivering exceptional security services.

**Responsibilities**:

- Monitor surveillance cameras and respond to alarm notifications in real-time within a GSOCC environment.
- Utilize investigative skills to detect and document suspicious activities such as theft, trespassing, fraud, property damage, and unauthorized entry.
- Follow established apprehension guidelines and procedures for managing security risks, leveraging your experience in loss prevention.
- Engage with two-way audio and video systems to deter criminal activity and unauthorized access.
- In case of an emergency, dispatch on-site security personnel, mobile patrol units, emergency services (police, fire, ambulance), and/or designated contacts (owners, property managers).
- Collaborate with law enforcement when necessary to report incidents or provide video evidence.
- Prepare and maintain detailed electronic incident reports for both the company and police services as required.
- Perform routine system checks on monitoring equipment and software to ensure proper functionality, and report any abnormalities or concerns to management.
- Work with the Operations team to assess monitoring locations and prioritize critical surveillance cameras.
- Maintain accurate shift logs, reports, and activity records, ensuring timely submission of all necessary documentation.

**Qualifications**:

- Minimum of 1-2 years of experience in security, video surveillance, or loss prevention.
- Experience with theft detection, fraud investigation, and shoplifting apprehension is highly desirable.
- Thorough understanding of relevant laws, such as Section 494 of the Criminal Code of Canada and the Trespass to Property Act.
- Strong tactical communication and de-escalation skills.
- Proficient in using video monitoring systems, alarm systems, and reporting platforms.
- High level of personal integrity and professionalism, with a clean criminal record.
- Ability to multitask, prioritize, and make timely decisions based on established guidelines.
- **Education / Experience**:_
- Minimum 1-2 year of work experience in video surveillance and alarm monitoring
- High School, College Diploma
- Must have a valid Security License
- Must have Loss prevention experience
- Post secondary education in Criminology (or a similar field), or a suitable combination of education and experience an asset

**Job Types**: Full-time, Part-time, Permanent

Pay: $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you available for Mornings, Afternoons or Nights?
- How many years of Video Surviellance experience do you have?
- What is your means of travel to get to work and home?
- Are you able and willing to work out of Hamilton, ON?
- Have you finished a program or currently studying in Police Foundations or Law & Security Administration?

**Experience**:

- Video Surveillance: 2 years (required)
- Loss prevention: 2 years (required)
- Security: 2 years (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

  • Monitoring Agent

    5 days ago

    Hamilton, Canada iGuard360° Full time

    iGuard360° is a full-service security company, providing innovative and reliable security solutions to condominiums and corporate clients. We are committed to ensuring the satisfaction of both our clients and our personnel, which has earned us recognition in the industry for maintaining valued long-term employees and delivering exceptional security...

  • Monitoring Agent

    2 weeks ago

    Hamilton, Canada iGuard360° Full time

    iGuard360° is a full-service security company, providing innovative and reliable security solutions to condominiums and corporate clients. We are committed to ensuring the satisfaction of both our clients and our personnel, which has earned us recognition in the industry for maintaining valued long-term employees and delivering exceptional security...

  • Video Surveillance Agent

    2 weeks ago

    Hamilton, Ontario, Canada iGuard360° Security Full time US$49,600 - US$65,000 per year

    iGuard360° is a comprehensive security company established to meet the demand for a dependable and innovative security provider. We deliver long-term security solutions for both condominium and corporate clients. Our primary focus is to ensure client and employee satisfaction. Our commitment to these values has earned us recognition and contributed to a...

  • Gsocc Monitoring Agent Hamilton, On

    3 days ago

    Hamilton, Canada iGuard360° Full time

    iGuard360° is a full-service security company, providing innovative and reliable security solutions to condominiums and corporate clients. We are committed to ensuring the satisfaction of both our clients and our personnel, which has earned us recognition in the industry for maintaining valued long-term employees and delivering exceptional security...

  • Leasing Agent

    2 weeks ago

    Hamilton, Canada Rise Property Solutions Inc Full time

    As a Leasing Agent, you will be responsible for the leasing activities for our clients’ residential rentals units in the Hamilton area. Duties will include: - Preparing listing advertisement descriptions and taking photos of the rental units - Monitor advertising and social media, including online advertising on a daily basis to ensure information is...

  • Support Agent

    2 weeks ago

    Hamilton, Canada Palomino Inc Full time

    Our team of full-stack developers and data analysts has built **WebPal Cloud Server**, a market-leading cloud-based content and data management solution. We engage in long-term service contracts to host and manage our client’s business data in our three Canadian data centre facilities. Our clients include some of the fastest-growing success stories in the...

  • Leasing Agent

    2 weeks ago

    Hamilton, Canada Rise Property Solutions Inc Full time

    **PLEASE NOTE THIS IS A COMMISSION BASED POSITION** Further details to be provided upon a successful interview As a Company Leasing Agent, you will be responsible for the Leasing Activities for our company's Portfolio in both the Hamilton and West GTA surrounding areas. Duties will include: - Preparing listing advertisement descriptions and taking photos...

  • Front Desk Agent

    7 days ago

    Hamilton, Canada The Barracks Inn Full time

    **JOB OVERVIEW**: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Making and confirming reservations over the phone. Provide information and assistance to all guests and visitors. **REPORTS TO**:Hotel Duty Manager **WORK ENVIRONMENT**: Front Desk and Meeting Room Areas, Guest...

  • AI Agent Engineer

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Agiloft Full time

    Join to apply for the AI Agent Engineer role at AgiloftGet AI-powered advice on this job and more exclusive features.As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first...

  • Call Centre Agent – Transportation Reservations

    3 days ago

    Hamilton, Ontario, Canada DARTS Full time $22,000 - $55,000 per year

    OverviewWe are seeking a Call Centre Agent (Reservationist) to join our customer support team. In this role, you'll manage inbound calls and coordinate transportation bookings with accuracy and professionalism. You'll ensure that all trip requests—new, modified, or cancelled—are handled efficiently and entered correctly into the scheduling system. This...